Galaxy Grand Hotel — Attraction in Sri Lanka

This place gets such bad reviews that I was nervous about staying. I have never inspected a room so carefully and can report that it was clean, the bed was very comfortable with soft pillows and light duvet. There was no smell, no mosquitos and no mould. It was a reasonable midrange option and as comfortable as most. There are problems. There is no lift but steps to the entrance, a steep ramp to first floor and steps to second and third floors. The lobby is small and narrow but our check in was efficient and we got complimentary drinks. Our room had no towels but we asked the young men who were industriously cleaning halls for towels and they were brought immediately. The hotel is quite noisy but no worse than many others. The breakfast buffet is random and not the best. We did see guests quite happy with a plate of cakes and spaghetti which was their choice after all. The service is friendly and nice but not properly trained and so you have to ask for tea and coffee serviettes etc whilst they stand wondering what to do. They forgot to clean our room but were most apologetic and brought water and coffee and tea making ingredients on request. The view is lovely but note the hotel is about a mile...

We came to Galaxy Grand only for 4 nights but enjoyed the stay a lot.||First of all, there was perfectly enough space for a couple. We had 2 big suitcases,and felt like the space was just enough.||Secondly, the level of service, the genuine kindness of the staff made our stay very special.||It was my husband's birthday, so the manager Ijaz with his team were reacting really fast. They not only ordered the cake for morning time, they also decorated the bed and the room with balloons and posters! It was incredible!||A very sweet touch was also holding breakfast for us almost 1 hour later after closure, and providing in-room breakfast on the day of the departure! ||It was all a big gesture of great service team! ||Highly recommend!||We were a bit frustrated that the AC was not in the room but chilling Nuwar Eliya mountain temperatures proved to change our mind :)||Huge thanks to Ijaz and Sadham for arranging things and keeping all ready at all the times!||As well as to Rita's and Afzal, who mastered bed decoration art and were extremely accurate in cleaning :) ||We will come...

Very Good and clean hotel wonderful staff , very efficient and timely service ... food was excellent and price was affordable.

My only concern was the price for a bottle of Fanta which was bit exorbitant any way thats was not a big deal.

And the location was preaty close to gregorys lake plus the view from the hotel was excellent to have a drink.

One thing the bathroom entrance was very very narrow and the door could be open only for 13inches ( i propose a sliding door for this are alternatively to open the door towards outside) and the bath are was covering with two pillars ( this is not easy to redesign) and i didnt have any place inside the bath to keep my soap and shampoo (minor things which they can correct )

End result was the place is good and peace of mind , i will definitely make it the...