I was really disappointed with my experience in the sauna area of this facility. My friend and I just wanted to check out the sauna world, so we took a few steps inside when, suddenly, a man approached us completely naked and spoke to us in a very aggressive tone. He told us that if we wanted to stay in the sauna area, we needed to take off our clothes because it’s the policy there. What was most unsettling was that he didn’t introduce himself or explain who he was—we had no idea if he was a staff member or just another visitor.

When I asked him who he was, he finally mentioned that he works there, but his attitude was far from professional. It was an uncomfortable and confusing experience, and his approach was completely inappropriate. The staff needs to seriously reconsider how they communicate with customers, especially in sensitive areas like the sauna. A little courtesy and professionalism go a long way, and this encounter really left a bad impression.

On a more positive note, the waterpark at this facility was absolutely fantastic! The attractions were well-maintained, and there was a great variety of activities for all ages. The pools were clean, and the slides were a lot of fun. My friends and I had a blast and spent hours enjoying everything the waterpark had to offer.

However, while the waterpark experience was top-notch, the staff, particularly in the sauna area, could definitely benefit from some training on how to properly communicate with customers. A little more professionalism would make the overall experience much better.