We have visited Goracy Potok 2x. In October 2022 and last week, meaning November 2023 during the Czech and Slovak nation holiday. What a difference: last year, we had the best time ever there, while this year it was crowded in every place. Lesson learnt - avoid any national holidays in Poland, Slovakia or Czech Republic, and weekends too. Week days are the best. We loved both times the saunarium, where you avoid most of the noise form the pool area.

Tips for improvement for the staff/owner:

1. Why do most of you look and behave so annoyed? Smile does not cost anything. It is so rude to the customers to throw disgusted faces at them. If you do not like working in the spa, quit the job. Customer service is so important for the overall impression and I am sure you would not like to be treated like this as guests somewhere else. Most customers who are not Polish have a trouble to understand the pricelist, orientation in the locker rooms, locker system etc. And they really appreciate any help from your side. Unless you simplify your information system (please add translations) and change your stupid locker system, you'll be asked the same things over and over and that sure gets annoying...

2. Take shoes off area: I would understand this, if the customer had some information about the fact that he is entering a wet zone. Many customers take their shoes off and walk in the locker rooms with their socks on and as the floor is wet there, their socks get wet immediately. If you included some visible signs saying that at that point customers should take off their shoes and put on flip flops, you would avoid angry customers with wet socks and your staff would not have to shout at customers who did not get it.

3. Locker rooms: Imagine you are a customer. You come here with a big bag, a towel, flip flops, swimming suit and a bathrobe and amenities. It is winter time, so you wear an anorak and you have winter shoes. You come inside with your bulky shoes in hand, see these tiny lockers and try to find your number. You try to squeeze through all the people around who are trying to do the same or put their clothes and shoes in/out of the locker. You get to your locker only to find out (if the person next to you is kind enough to explain it to you) that you need to first find the machine to put your chip to to open your locker and then go back to your locker. All this in your winter anorak and with your winter shoes in your hands and your big bag on you shoulder. Fun, right? Hm, no so much. Why on earth cannot you make it easier for a customer and use a simple system like in Chocholow, for example? Plus the size of the lockers is so small...

4. Lockers in the saunarium: without any information, my partner locked his things in one of the lockers. Only the next day, when we bought a separate entrance ticket for the saunarium, did we learn what these lockers were for (for us, who paid the saunarium entrance only). And we were telling other customers (with combined entrance) who were putting their towels and bathrobes inside the lockers not to do so. So again - this needs better system. Inform customers properly, add information on the lockers, maybe use color coding or simply anything visible enough to avoid this messy behaviour and puzzlement of guests, and your staff will avoid the need to repeatedly open locked lockers.

5. As an owner or a manager, if I knew there was a holiday in a neighbouring country, I would make sure I have enough staff for that, mainly in the bar area. At times, there was only 1 bartenter for the whole pool and with the cold weather, the person simply could not serve enough people. And I think the bar is the place where you make money, besides the restaurant, after the people paid their entrance fees.

6. I loved the saunarium, both times. But I would really love to see some information about it on spot, at least in English, next to the individual attractions. For example information on mud baths located next to the mud baths. There were so many people asking what they were for and what it consisted of...