The Upside Down House Museum and Fun Attractions Phuket — Attraction in Ko Kaeo

I went to visit the upside-down House just yesterday and went to the 9D theatre, the rage room, and the famous upside-down house. Though I have previously been there before around eight years ago I can definitely say that a lot has changed and not for the best. For starters everything was expensive then the front desk lady made us wait a long time as she talked to the people in front of us about their life, when we finally did get to talk to her she was passive aggressive and when we asked her what the rage room was and she replied with something along the lines of "what do you think rage room is, just try thinking about it and use your brain for a bit". Since 2014 almost nothing in the upside-down house has changed, from the furniture to the props I personally don't think anything was bought within the past six years at least, not to mention the guy that kept trying to aggressively give us advice on picture taking within said house. The 9D theatre was also disappointing with the graphics being poor and the colours were very saturated and the chairs' movements were not in sync with the VR goggles (that might I add didn't fit at all). You could also not look around in the VR and couldn't use the controllers that were attached to the chairs, also the fact that there were so many different rides and adventures to choose from and you arent allowed to choose the one you want (not to mention that the chairs gave us little electric shocks every now and again) The rage room was also depressing, advertised a large room where you could pick a tool to break TVs, bottles, tyres, etc... however, instead, it was a small outdoor room where you were given a small crowbar with around eight bottles in place for you to break with the said crowbar (not to mention the poor safe gear they provide you that was...

I recently visited the Upside Down House in Phuket, and it was an absolutely fascinating experience! This quirky attraction, where everything is flipped 180 degrees, is a mind-bending adventure that’s perfect for families, friends, or anyone looking for something unique. Walking through rooms where furniture is mounted on the ceiling and chandeliers sprout from the floor was both disorienting and incredibly fun. The creative design and attention to detail made every corner Instagram-worthy, and I couldn’t stop marveling at how cleverly it was all put together.

What truly elevated the experience was the staff—they were amazing! From the moment we arrived, they were warm, welcoming, and full of energy. They guided us through the house with enthusiasm, offering tips on how to pose for the best photos and sharing fun facts about the attraction. Their patience and genuine excitement made the visit even more enjoyable, especially for first-timers like me who were a bit unsure about navigating the topsy-turvy world. They went above and beyond to ensure everyone was having a great time, and their friendly vibes were infectious.

Overall, the Upside Down House in Phuket is a must-visit for a dose of whimsical fun, and the incredible staff make it an unforgettable experience....

AVOID AT ALL COSTS

Notwithstanding the overpriced tourist trap, the worst part of our experience was the aggressive and pushy Leem who caused our son to drop his brand new phone which he received two weeks prior for his birthday and which is now broken beyond repair. He should not be grabbing phones from people's hands to show them how to take photos, which he did to me, and also when my son was viewing the photos he had taken on his phone. My son is devastated but Leem took no responsibility and lied when questioned about how the phone was dropped. Our group also saw him smirk when he was walking away.

As this incident happened within 5 minutes of our visit and we were in no mood to continue, we requested a full refund. However, after much negotiating, they would only give a 50% refund which added insult to injury. Needless to say, we would not recommend visiting.

Response to owner's reply: Nothing will make us feel better about the experience and the cost of rectifying the situation but I thought it was only fair and necessary to give a truthful warning to others. The full refund should have been given sooner but better...