Brentwood Park Ski & Snowboard Centre — Attraction in Brentwood

We booked to visit here a couple of weeks ago with two six year olds for the first time. As bad weather rolled in we called in advance and was told that the weather would be assessed in the morning. Overnight the bad weather was upgraded to a rare red weather alert:

“A red warning is the Met Office's most severe weather warning, meaning dangerous weather is expected and you should take action to keep yourself and others safe.

It is very likely that there will be a risk to life, with substantial disruption to travel, energy supplies and possibly widespread damage to property and infrastructure.

You should avoid travelling, where possible, and follow the advice of the emergency services and local authorities.

Expect:

Flying debris, resulting in danger to life

Damage to buildings and homes - roofs blown off, power lines brought down

Uprooted trees likely

Roads, bridges and railway lines closed…”

Speaking to the Ski Centre this morning after the alert was issued I was told that they had carried out their own risk assessment and that they deem their outdoor activity centre located on a hill, surrounded by trees safe.

They promised to put this in writing to me, to date they’ve not sent anything.

Rude and insensitive staff who obviously care more about money than the safety, well-being and enjoyment of their customers.

We didn’t even want a refund at the time, we didn’t want to pay £20 admin fee (I’d love to see the breakdown of this) for something that cost £25 to move to a later date and was clearly an exceptional situation to the norm.

If they are willing to put people at risk for £20, what other corners are they willing to cut, did a risk assessment actually get carried out, are the facilities of suitable standard, are the staff professional, do they provide minimum basic customer service levels? Who knows? From our experience so far I’d say no; and I wouldn’t want anyone else to find out at the expense of their own well-being or that of...

I hadn’t been here for at least 25 years, so it was nice to see the place hasn’t changed significantly in that time. Bought my little ones here for a Tubing session and they thoroughly enjoyed it. Staff were friendly and helpful, providing lots of information on the different classes available and a comprehensive safety brief before the activity begins. The site itself is starting to look a little old now and could do with being refurbished but it remains very clean and tidy and more than adequate, although the only refreshments available on site are vending machines that only take cash. My daughters loved the tubing but we will be coming back next week for skiing lessons. I would...

Decided to encourage my children to take up skiing by starting them off at the local ski club . A family lesson is quite expensive but I thought I could do with a refresh and it would good to do it with them . Booked a second one but my younger son woke up this morning with a temperature and sickness . Called all morning with no response , finally managed to get through only to be told that they wouldn’t move it as I needed to give the them one weeks notice . One week ago he wasn’t sick , these things do happen with children . The people answering the phone are always quite young and experienced which isn’t always helpful in customer service . £125 lost ! And I certainly won’t be going...