Really excellent soft play but major room for improvement.
The soft play itself is really large, good fun, and seems clean and well kept. The kids were entertained for ages.
The baby area is really nice but the biggest criticism is that bigger kids jump and run through it constantly, making it unsafe for smaller toddlers or babies. The under 2 rule is not enforced at all by staff. I had to constantly guard and lift my child away from larger children bombing into the baby ball pit.
Security is an issue. In all other soft plays we go to the gates to get in and out are secure and usually magnetically closed with a member of staff present. Here, the gate was left open by people coming in and out and sometimes just lying open when no one was manning the desk. No magnets, just a bolt. This is a huge security issue for younger children. Also the toilets are outside this gate - no toilets within the soft play.
I love the actual soft play but the other issues make me...
   Read moreWas here for a children's birthday party. The kids loved it and had a great time and that's all that matters. Floor scattered with food here n there but tables were clean. People were ordering and I didn't hear anyone complain so it must have been decent enough. Kids in soft play all seemed to be following the rules and the only tears were from those having to go home when playtime was over. A decent size play area with all ages catered for. Only reason I can't give it 5 stars is because I didn't go in to the actual soft play and I've been to bigger ones at larger facilities but overall including the party set up and the young staff working hard to keep on top of the extremely busy environment I give it a solid 4. Plus it's at 5 sisters zoo so you can add it in as part of a visit. The zoo is ace and the work they do is brilliant as pretty much everything there is a rescue and this definitely adds on...
   Read moreVisited a few tines with my grandson and each time I have been I've noticed that it's getting a bit dirty each time we go. The big slides are full of dust the inside of the play area had loose dust round the floor the playmats are dirty and the carpet area is really dirty and lots of stains all over the carpet. And I don't feel it's right that you have to pay £1 for each adult to sit and watch the children play. The food is terrible all deep fried the place stinks of cooking fat which you smell as soon as you walk in the building and it's overpriced. The handsoap bottles in the ladies were dirty. I won't be back which is a shame as my grandson loved this...
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