Westport Lake Visitor Centre — Attraction in Stoke-on-Trent

I took my mum and my 1 year old daughter here yesterday. We have been before as we like walking around the lake. We decided to grab a table and have some lunch.

I went up to order a jacket potato, a chicken burger and the kids fish fingers. When I ordered the kids meal the man that served me asked one of the kitchen staff if they had fish fingers in and she said yes. The man told us there would be a slight wait on food due to it being busy which we said was fine.

40 minuets later we still didn't have our food and people that had come in after us had recieved their food (the exact food we had ordered). One of the kitchen ladies then came over to us and told us they couldn't find any fish fingers so would chicken nuggets be okey? 40 MINUETS AFTER I PLACED THE ORDER!! Why did it take so long for them to come over??

I told her nuggets were fine and she went away again. The man who originally served us came over and I said to him we still hadn't received any food and it's been nearly 50 minuets...he said "well I did say there would be a wait" with a tone I didn't appreciate. Like it was somehow our fault?

My mums potato then came out, then 10 minuets later my burger came out, and then 5 minuets after that the kids meal came out. Absolutely awful organisation. One of the staff members did bring us over 2 free millionaire shortbread to apologise.

The burger was quite dry and overcooked. We normally love it here but I dont think we will be returning in a rush. Its a shame because of the lovely view and...

Brilliant visitor centre for a lovely location.

The visitor centre of Westport Lake is great. The centre was built and is sustained in an incredibly eco-friendly way, which is very fitting for the surrounding nature reserve.

The centre has very clean toilets, taking into account that they are public. The centre itself is home to a quaint little cafe with a terrific view of the lake, not only from inside but the balcony too! The cafe has a variety of hot drinks and snacks, at reasonable prices which could definitely allow a comfortable break after a walk around the lake. The building also serves as a sort of gift shop, albeit with little variety, with many nature related objects for sale which would not be out of place in a garden.

As an added bonus, the staff are friendly and the centre is decorated well, with informative, museum-like exhibits shown on the walls. These tell the history of Westport lake, some of the local area, and the building itself.

The centre is also in close proximity to the playground, car park and a bicycle hire centre (which has disabled trikes avaliable too). The visitor centre has disabled access.

Overall a great location to accomadate a day out...

Lovely tarmaced path walk around a large lake. Also has a visitor centre you can purchase gifts, souvenirs, food and drink.

A little charity sponsored bike hire with cheap to hire interesting bikes and ride ons (they seem to facilitate for people with physical disabilities as well as their main USP).

Toilet facilities, pretty adequately sized car park (£1 for an hour £1.50 for 3 hours or £3 for 24 hours) you can pay cash, card or via the app.

Everywhere seems pretty accessible for prams and wheelchairs etc. The paths can get quite muddy so you need to be prepared with towels and good footwear during autumn and winter.

They've recently renewed the play area and there really is something out there for all ages except maybe the youngest of children which I would think the ride on and swings would only be suitable. Although we had a 1 year old, 6 year old and 9 year old and it kept them all entertained for a good while and we only came away as it became a little too cool and windy.

All in all a lovely almost free (except car parking)...