Greggs — Restaurant in Stoke-on-Trent

Can't put a review on just eat as they cancelled my order. I put an order through just eat that the accepted then called me to say that they don't have the items and that I should cancel the order in just eat. You can not cancel your order. You need to go through just eat and talk to someone and if you do. You pay for your order. Ring Greggs back. Tell us the same thing that we need to cancel order. This is when we finally get through to someone on just eat to find out the above information. I ring Greggs back and speak to someone named Richard and he tells me it was a new employee who accepted it by mistake. (Not my problem) he tries to insist I cancel I insist I can't. Tell him I'll give just eat their number. Magically not long after I come off the phone the order has been cancelled before just eat were given their number.

I'll let you people come to your own conclusion of how...

A complete waste of time - every time. Every single time we waste our time coming here they have NO stock in at peak times. Today we went at lunch and they had no soup in winter. How do you run out of soup? I honestly have no idea how this Greggs makes any money, I’d rather them admit defeat and close down rather luring people there when there is never any stock available (other reviews state the same). Don’t waste your time - the staff are also not remotely helpful...

Can’t keep any food stocked up properly. Just wanted a breakfast bap and they didn’t have ANY sausage OR bacon. How can you run out of both and not have prepared more BEFORE you got to the point of running out. (Updated) Now they just close the store with no notice of why or for how long yet with food still on display. How poorly can you run a place? This Greggs is a perfect example of people that don’t care and just inconvenience...