Stoneleigh Abbey — Attraction in Warwick

I went for afternoon tea with a friend yesterday and I was not impressed with the service or the options. I had called them the day before we booked to check that they catered for vegetarians and they advised me that they did. However on the day of our booking I was told that they only had egg and cheese sandwiches. I advised them that I don't like egg and the young man servicing us said OK so you'll just have cheese. My friend asked if they could add salad and he said OK. I had a conversation with him stating that I thought it was unusual for them not to have many veggie options. He explained that their kitchen is small. However they were aware when I booked that I was a vegetarian. They could have purchased some pickle or hummus beforehand. I feel this is completely unacceptable especially when the majority of food eateries cater well for vegetarians. When he asked for our drinks order I asked for an oat milk latte and I was told they do not have any non diary milks, again I feel this is completely unacceptable. I ending up just having tea without milk. There were not any options for tea either. Other afternoon teas I have been to have a variety of teas. We continued with our afternoon tea and we were taking our time having a chat. We were interrupted by one of the staff members who asked what time we have arrived. We informed him and he informed us that they close at 5pm. He informed us we would need to leave by then. We reassured him that we would leave by 455pm. However the staff made us feel completely rushed from then on and very unwelcome. To the point where one of the staff members came and picked up the plate with the cakes on that we were still eating. I found this behaviour completely rude and unacceptable. I have never been to an afternoon tea where the customer service and hospitality has been so appalling. I will not be going back. I would also advise others not to go as there are better options in the area which far surpass this...

We went there today for a afternoon tea treat which was set in the orangery,the orangery in itself was very nice. Well that was it really, let me begin with the staff when we entered the sign said wait here, which we did and waited they made us wait they did due to the there mobile phone schedule.. and this was with the staff standing behind some cheap looking counter, eventually a young lad came over and took us to our table (very basically laid out), he then went through our cake choice which I thought was a good point however it went downhill from there we booked TWO cream teas, when this was served it was crammed onto one 3 tier cake stand and the rest was shoved onto a side plate?? The cream was served in the plastic pot that is delivered by the food company, my cream pot looked like it had been open for some time as the cream was drying up around the edges and going hard. My Lemon Drizzle cake was as dry a sandy beach I had to leave it. all of the cream pots were like this tbh, Oh I forgot to tell you about the sandwiches, as I stated earlier we had two bookings well lol this equated to 2 yes TWO slices of bloody bread, down right cheap and nasty production bread must have popped out to the nearest corner shop for it. Well during this poor concoction the ground staff came in for the tea break along with other staff coming in from I can only presume was the kitchen to drink ther coffee/tea standing sitting around the counter area. Now although our deal for this was through groupon it should not affect the experience which I felt it did we paid over £56.00 for this very very poor service and food the estate ground tbh were of the same value low. Also the green napkins looked like they had been reused. I really hope this was not the case. Overall the staff service was not attentive had to ask for coffee Stoneliegh Abbey someone on the management team' is not doing there job properly you need to...

Yesterday afternoon had been originally intended to be spent at Stoneleigh Abbey having afternoon tea with my mum. I'm pretty shocked at the disgusting treatment we received from Stoneleigh Abbey and shan't ever go again. I called to book the afternoon tea before the expiry date but booked the afternoon tea for yesterday (after the expiry) as that was the first date avbl and at the time of booking they didn't seem to think it was a problem. Ive never used wowcher so I didn't know the policy. Then yesterday at 10am, (when I was about to head into a noisy marquee to pack food) after several phone calls in the past month in which did not mention any problems with the booking, they called me to cancel the booking due to the expiry date. There is supposed to be a 24 hour cancellation policy! I went in to say that I had mentioned the expiry date at the time of booking. They were rude and insulting when I went in to discuss this with them. The Managing Director called me a liar to my face. I'd even asked on the phone how much I needed to pay for a similar experience and they said they couldn't do it. So that was it: cancelled. They said I should apologise for being rude/shouting - noisy marquee background noise and stressful, not an excuse but there you go (and I already had apologised) but they refused to apologise for their shocking treatment. I didn't expect to get an afternoon tea but I had thought we might get some kind of contrite apology and maybe even a willingness to re-book. At no point was any of the 3 members of staff willing to say "we're really sorry". They all need customer service training. At one point the manager and Managing Director were both talking to/at me at the same time; it was a really bullying style of treatment of the customer and I cannot voice forcibly enough how disappointed I was to be treated like...