LaplandUK — Attraction in Winkfield

First and last visit. Very expensive. I expected more for the money.

So the tickets were £140 each. I attended with my wife who was heavily pregnant and my two children aged 6 and 4. On top of this Lapland charged £19 booking fee and postage and packaging for £7.85. Since there are two children, I needed an additional invitation box which was £5. Each child will need their own elf currency pouch so they can buy something each. The minimum is £25 each so an addtional £50. Then, there are the honourary hats which are needed so that father Christmas can add bells to them when the children meet him. These cost £69.95 for four.

That's £711.80 in total. To purchase the tickets you have to wait a couple of hours in a digital queue which takes place in March.

Lapland then bombard you with emails for other products throughout the year. I ended up purchasing the sleeps until Christmas advent calendar. I purchased it in July with additional chocolate coins for £49.95. Come December 1st, I never received it. When I contacted Lapland, they just ignored me. After chasing, they responded a week later patronising me by stating Merry Christmas. Had to chase constantly to get a refund for a product never received. I also had to buy my children last minute advent calendars. I received no apology from Lapland.

The invitations are also generic. I don't understand why they don't change it for siblings. One of the invitations even ripped when they opened it due to the poor quality paper.

Come the day of the visit, I attended with my heavily pregnant wife. I don't understand why Lapland charge the same price for adults when adults don't receive anything. Adults should have received a mulled wine and/or food and be able to pick something from the gift shop. My wife couldn’t even do much due to being heavily pregnant.

We also found it incredibly busy and due to my wife's mobility issues, we were last in to every area which meant we didn't have the best seats.

The ice rink had a queue to get on it and was very congested. Again, due to my wife being pregnant, she could not experience it and there was no alternative for her.

Due to queues, my children didn't even get to experience the postal room.

There were some performances but including a storytime but my children found them boring. I can not even remember myself what they were about. It probably didn't help that we were sat right at the back again due to my wifes mobility issues.

Come to actually meeting Father Christmas and you have to go down a hill. Due to the fake snow, it was quite slippery and my wife almost fell. It was also incredibly rushed and felt like a conveyer belt. You are brought outside Father Christmas's cabin, you can hear the other families inside and their conversations.

We were in there for no more than 5 minutes where not one question was asked to my children. After they took a quick photo with their camera, the elf opened the door and both the elf and father Christmas say Thank you for coming and the elf holds the door open. They say you can take loads of your own photos but it felt so rushed. The next family is then waiting outside and you walk past them to leave. Again with the adults paying the same price as the children, you would expect some involvement and interaction with the parents but we felt like spectators.

In a nutshell, I feel ripped off. Why oh why do you Lapland charge the adults the same price and provide nothing!! Spent over £700 for a 4 hour event and this is without food and drink. Much better off going to a farm which has activities for the day and then getting the children to pick any gift from the souvenir shop. I don't want to overly fault the experience provided but the experience is not worth 5-10 times the prices of...

Really enjoyed this magical day out, we booked back in march and have been looking forward to it since then. The attention to detail is amazing and the work that goes in to making the magic feel so real is incredible. We took our two kids aged 5 and 9 and they both had an amazing time. When we first arrived we were checked in at the desk by really friendly staff and then taken through the different parts of the tour, we went to a wodland glen first and watched the elves, next to make the toys with the elves and finally to Mrs Claus bakery to decorate biscuits, all these activities are done as a huskies or reindeer group, to be honest they are a bit rushed and we had to spend time explaining to our kids what was going on. After this structured part of the day you get an hour and half in the elven village. In the elven village you can ice skate (skates are available to hire for free). There's food and snacks and hot choclates in the stalls around the village, there's an elf post office for your letter to Santa and a toy and sweet shop to explore. There are also huskies to have photo ops but we found the queue for this too long. The elven village is really beautiful and we would have liked a bit longer to explore there. As with all these kinds of events the food and drinks were expensive. Everyone gets a time slot to see Santa and so we headed down for ours at the correct time, there was a bit of a wait but the queue kept moving and there were lots of stops for photo ops or to see reindeers which kept the kids entertained. The reindeer looked happy and cared for and had a decent size enclosure, allthough I'd say it could have been bigger. Santa claus - I've never seen such a brilliant Santa, he was so friendly and had such a calm and warm presence about him, he used all the memorable information we had provided and blew my kids minds, it was amazing and for all of my family the best part of the day. After Santa there's a shop to buy more toys ( expensive ones at that, just incase you've not quite emptied your bank account) and pick up your printed picture. When getting your pictures you are discreetly handed a toy that your child has made earlier in the day ready to be left from Santa on Christmas morning. I joined this queue for the pictures while my partner distracted the kids choosing a souvenir, I think if you were a solo adult this could be a bit tricky, however the team in the shop are helpful so it wouldn't be a problem. All in all we had an absolutely amazing day, it was beautiful - everywhere you look there is attention to detail and it all feels lovingly put together. It's very expensive, but the kids do get a lot, not just the toy and the bell, but the magic that comes with the whole day. Tickets are a lot of money but I get the production and running costs to keep the experience feeling so 'real'. Both my kids got a toy from Santa when we visited, and the secret toy to put under the tree, we also got a family photo included in the entry price. We found all the staff so friendly and helpful. All in all we left feeling like the kids had had a brilliant experience and that's all we wanted, it turns out magic is real - you just have to pay for it ;) I'd highly recommend going here, even if you only go once your kids will...

SPOILER ALERT

A Magical Experience Beyond Imagination!!

Our visit to Lapland UK was an unforgettable journey into the magic of Christmas. From start to finish, every moment was filled with wonder, joy, and a level of detail that made it feel as though we had stepped into a real-life Christmas storybook.

As we arrived, the festive atmosphere was already in full swing. Snow-dusted trees lined the paths, twinkling lights sparkled above, and friendly elves greeted us with infectious enthusiasm. The personalized invitations sent ahead of time built anticipation, and presenting them at the entrance made us feel like special guests in an exclusive magical world.

The storytelling began right away in the "Enchanted Forest," where the elves explained the importance of belief in Christmas magic. The actors were captivating, and the interactive nature of the story drew everyone in, especially the children, who loved feeling like part of the tale.

The toy-making workshop was a highlight. The kids donned elf hats and became honorary toymakers, working with Santa’s team to create magical toys. Their excitement was contagious as they painted and crafted alongside the elves, who encouraged and cheered them on.

Next, we visited Mother Christmas’s kitchen, where we decorated gingerbread cookies. The kitchen was warm, cosy, and filled with the delicious scent of freshly baked treats. Mother Christmas charmed everyone with her storytelling and kind demeanour, making the activity even more memorable. The kids devoured their creations, and we couldn’t resist sneaking a bite too.

The Elf Village was a magical hub of activity. Quaint shops offered handmade ornaments and festive goodies, while the ice-skating rink brought endless laughter. Even those of us who weren’t confident skaters enjoyed the experience, with helpful elves guiding us along. Roasting marshmallows over an open fire and sipping hot chocolate were the perfect ways to soak in the festive ambiance.

Meeting Santa’s reindeer and huskies was another unforgettable moment. The reindeer looked majestic, and the huskies, eager for attention, won everyone over with their playful energy. The handlers shared fascinating insights, making this an educational and heartwarming part of the day.

The culmination of our visit was meeting Father Christmas himself. Guided through snowy paths to Santa’s log cabin, we entered a scene straight out of a holiday dream. Santa greeted each child by name, referenced details from their “Elf Passport,” and spoke to them as though he had been watching over them all year.

The thoughtful personalisation made the encounter magical. Each child received a beautifully crafted husky toy to take home a keepsake they’ve cherished ever since.

Lapland UK goes above and beyond to create an authentic and immersive Christmas experience. Every detail, from the costumes and set design to the performances and activities, was flawless. The smiles on our children’s faces and the memories we made as a family are priceless. Lapland UK is truly the epitome of...