Holloman AFB Visitor Center — Attraction in Alamogordo

I went to the visitor’s center and Senior Airman Estrada was rude and disrespectful to my family and I. he is representing the military badly to people at the visitor’s center where he mainly deals with civilians. My aunt was with me, who has never dealt with military before, and now she will go home and tell her whole community when they ask about her trip about how incompetent and disrespectful military personnel are, specifically the Air Force (which senior airman Estrada badly represents). She was upset with how she was treated by Senior Airman Estrada. He made assumptions that were false, used condescending tones and appeared to have no respect for active service member’s family. Looking at other reviews, and after speaking to other people, he has numerous complaints against him. Why is he working at the front where he is the face of the military to many? Incompetent choice by his leadership to keep him there. He does not know how to deal with people or represent the military well. Commanders and leadership need to wake up to the fact that it is known around base how inept Senior Airman Estrada is. Looks badly on them and the entire base. And for people like my aunt, on the entire Air Force...

Friendly check in. Admittedly I was a nervous first time civilian and the process wasnt so bad! You need your drivers license, insurance and registration to enter base. Also, with covid restrictions currently, you meed to be in the state of nm and quarantined before entering. You will also need your social security number for a quick background check. Note: you need to keep your visitor pass on you even when in the vehincle with an officer driving you at...

I had a disappointing experience at this location. Despite the place being empty, I waited for 10 minutes without receiving any assistance. The employee seemed more interested in watching TikToks on their phone than helping me. Unfortunately, they also came across as unhelpful and dismissive, which made the situation even more frustrating. I hope management can address these issues to improve customer service...