Alaska Functional Fitness — Attraction in Alaska

this was hands down the worst customer relations experience I've ever had at a gym. I've worked out in gyms in six different states. I was very impressed with their equipment and the person who worked the counter who had the unfortunate task of telling me the two times I went there during my work hours that the manager was out at that time and then when I went there on a Friday during the hours she was supposed to be there. they only work till 4:30 that day so they left early. I finally took the time midday today to go ask about a membership and the woman looked at me like I stepped in s* on the way in and told me that they're no longer offering any memberships at all because they've had a huge influx of people I looked around. there were maybe eight or nine people in the two-story gym with dozens of machines & 10 different areas to work out. I'm really not sure what that was about, but it's insane. their membership area on their gym website in no way mentions anything about restricted membership numbers or anything like that. and the idea of turning away somebody in March because you've got a few New Year's stragglers for people who made that New Year's resolution that they're going to stick to for sure. only you won't get any money out of them past April its crazy to me. maybe things will change but if you like being treated like crap and having to take your shoes off as soon as you walk in the door, crappy little cubbies and set of lockers and from what I read and other negative reviews it's not a great environment to work out in depending on who's working that day and their hours are complete b* it looks like they spend most the time polishing the machines while the business is closed or something and then they don't want to have to deal with people actually working out there during the day so they keep the numbers low. it's the exact opposite business model you're supposed to have where you actually collect memberships because invariably people fall off. nobody sticks around longer than a couple months at a time. it's not really possible to convey how upset I am especially to put into writing. I've never been told that a gums not taking new members. the place wasn't crowded at all. there was a handful of customers in there working out. so at least for now and for the time being in 2025 in March: don't try to get a membership here or if you do expect to be treated like garbage. I was there to offer them money. I was going to pay for a full year. but I just got shown the door instead. Great job. hopefully you guys go out of business and somebody who has half a brain can buy the thing and run...

My experience with Alaska Functional Fitness started off alright. However, after learning they charged my card $30 for a day pass I was pretty upset with the entire situation. Instead of them offering me the 3 free day pass they took this as an opportunity to take my money. When I called them to clarify why I had been charged so much for one hour worth of time in their gym. I learned, that because they are a privately owned gym its justifiable to charge someone who doesn't live in the area and was only using it one time, $30 for an hour session is okay.

The gym equipment was nice and it was a clean environment however that does not justify charging someone $30 for one hour. I also made it very clear that I was only using it the one time for an hour, nothing more.

When speaking with someone this morning on 2/7/2020 at 6:37 am I did not get a pleasant response from the individual who took my call. They were raising their voice at me and pretty much telling me they didn't care. I would have been a returning client however after this experience I will never step foot in this gym again nor will I ever recommend this gym to anyone that I know.

I was merely looking for someone on their end to understand where I was coming from. Even if they had offered me back half my money or a free future session I would have understood and been okay with the situation. However, the individual on the other end of the phone dismissed me as if I was an annoyance.

Make your future transactions right! Alaska Functional Fitness I am disappointed in your customer service. No matter how nice your equipment is, it will never justify you charging someone $30 for an hour session.

Best Regards

DISAPPOINTED...

Disappointing Experience for Traveling Bodybuilder – Not Visitor-Friendly

I’m a bodybuilder visiting from California and was looking forward to training here after seeing photos online. I called ahead and was told a day pass was $30—pricey, but I was willing to pay for high-quality equipment. I took an Uber to the gym (around $40 round trip) expecting to train.

When I arrived—just 15 minutes after calling—the front desk staff told me their internet was down and they couldn’t process card payments. I offered to pay cash, but was told that wasn’t allowed. I asked, “So I can’t work out here?” and she confirmed that was correct. She called the manager, explained the situation, and he still refused to allow me entry—even though I was there, had cash in hand, and was trying to be flexible.

No courtesy pass, no workaround, no customer service whatsoever. I’ve trained at gyms across the country, and I’ve never once been denied a workout like this—especially when I was willing to pay. It was a complete waste of time and money.

To make things worse, they have a strange policy where you must remove your shoes at the entrance and only wear shoes that have never been worn outside. Definitely something to be aware of if you’re dropping in.

I rarely leave reviews like this, but I want to give fellow athletes and traveling lifters a heads-up. This gym may have nice equipment, but it’s run in a way that clearly doesn’t accommodate or...