Do not waste your money! We have been going for years, at least once a year if not more. The last few years it increasingly has gotten worse. The customer service is almost nonexistent. My young daughter of 10 wanted to go on a slide in the water park, we waited in line and at the bottom of the steps were told we could not bring cellphones or glasses on the ride. Since I couldn't just leave my phone unattended (they make it clear they are not responsible for stolen items), I escorted my daughter to the top, made sure she got on the slide, and then walked back down. I was immediately greeted by a manager stating there are not cellphones or glasses allowed. I said that I understood which is why I took my daughter but (her eyesight is really bad) and then walked back down the stairs to comply with those rules. They said I still could not do that. I was perplexed, I didn't want her tripping and falling down all those steps . . it could be lethal (not exaggerating) - I did not say that to them. I just said she couldn't see. The girl, 18, was so full of hostility and attitude and I just said, I want my daughter to have a good time that's all and she couldn't see. She kept wanting to engage in an argument so I said I need to find the rest of my family and turned around to leave. She said she was calling security. We had security following us around the park while we looked for the rest of our party and finally I turned around and said "Are ya'll following us? If you are, I'm sorry we weren't trying to ignore you." The supervisor over the girl (manager 18 yrs old), proceeded to state that the manager accused me of "yelling" at her and that I needed to apologize. She apologized for the manager to me for how I was treated and then demanded I apologize to the manager. I looked her in the eyes and said "You apologized for her and now you want me to directly apologize to her for something that I didn't even do?" The manager spoke up quickly and said "I can apologize for myself." She did and then the supervisor, Courtney, insisted that I still apologize to the girl or she would have us removed. I again stated that I walked away, and I was sorry if that offended her, but I did not want to engage in further interaction because my daughter did not need to be a part of a negative experience and continue to be subjected to her. They let me go but patronized us by stating "as long as you promise nothing else will happen tonight, you can stay." I looked at her with a blank face and then told Natalie to come on we needed to find our family. It was a power play on both the manager and the supervisor because the entire situation could have been fine if they had spoken to me to make sure I understood the rules and then let me go. But because I walked away, the girl got upset and made it an uncomfortable and negative experience for all of us (the other children saw/hear the tail end of the conversation with the 3 ladies - young security guard girl, manager, and supervisor). So many things happened that day to other strangers that we witnessed and then more to us on the other park ride side . . my kids waited in line for a candy apple and then were told there were no more. So, they wanted to get a refill in their souvenir cup of lemonade and where told to go down to the next line. We stated they were probably closed but they assured us we'd be taken care of. So, we did and were told that once the song starts playing they are closed (it's lemonade . . just a drink that are running right behind them). We had a long trip home and we just wanted a drink . . to pay for a drink and they were very rude about (no, we are closed! and, by the way, the window did not have the closed sign up but they put it up afterwards). There were just too many things wrong . . no customer service . . no kind people . . and I'm wondering if being Hispanic had anything to do with the way we were treated. I will not be going again . . they lost several customers for life.
Learn more insights from Wanderboat AI