DelGrosso’s Amusement Park and Laguna Splash Water Park — Attraction in Antis Township

Do not waste your money! We have been going for years, at least once a year if not more. The last few years it increasingly has gotten worse. The customer service is almost nonexistent. My young daughter of 10 wanted to go on a slide in the water park, we waited in line and at the bottom of the steps were told we could not bring cellphones or glasses on the ride. Since I couldn't just leave my phone unattended (they make it clear they are not responsible for stolen items), I escorted my daughter to the top, made sure she got on the slide, and then walked back down. I was immediately greeted by a manager stating there are not cellphones or glasses allowed. I said that I understood which is why I took my daughter but (her eyesight is really bad) and then walked back down the stairs to comply with those rules. They said I still could not do that. I was perplexed, I didn't want her tripping and falling down all those steps . . it could be lethal (not exaggerating) - I did not say that to them. I just said she couldn't see. The girl, 18, was so full of hostility and attitude and I just said, I want my daughter to have a good time that's all and she couldn't see. She kept wanting to engage in an argument so I said I need to find the rest of my family and turned around to leave. She said she was calling security. We had security following us around the park while we looked for the rest of our party and finally I turned around and said "Are ya'll following us? If you are, I'm sorry we weren't trying to ignore you." The supervisor over the girl (manager 18 yrs old), proceeded to state that the manager accused me of "yelling" at her and that I needed to apologize. She apologized for the manager to me for how I was treated and then demanded I apologize to the manager. I looked her in the eyes and said "You apologized for her and now you want me to directly apologize to her for something that I didn't even do?" The manager spoke up quickly and said "I can apologize for myself." She did and then the supervisor, Courtney, insisted that I still apologize to the girl or she would have us removed. I again stated that I walked away, and I was sorry if that offended her, but I did not want to engage in further interaction because my daughter did not need to be a part of a negative experience and continue to be subjected to her. They let me go but patronized us by stating "as long as you promise nothing else will happen tonight, you can stay." I looked at her with a blank face and then told Natalie to come on we needed to find our family. It was a power play on both the manager and the supervisor because the entire situation could have been fine if they had spoken to me to make sure I understood the rules and then let me go. But because I walked away, the girl got upset and made it an uncomfortable and negative experience for all of us (the other children saw/hear the tail end of the conversation with the 3 ladies - young security guard girl, manager, and supervisor). So many things happened that day to other strangers that we witnessed and then more to us on the other park ride side . . my kids waited in line for a candy apple and then were told there were no more. So, they wanted to get a refill in their souvenir cup of lemonade and where told to go down to the next line. We stated they were probably closed but they assured us we'd be taken care of. So, we did and were told that once the song starts playing they are closed (it's lemonade . . just a drink that are running right behind them). We had a long trip home and we just wanted a drink . . to pay for a drink and they were very rude about (no, we are closed! and, by the way, the window did not have the closed sign up but they put it up afterwards). There were just too many things wrong . . no customer service . . no kind people . . and I'm wondering if being Hispanic had anything to do with the way we were treated. I will not be going again . . they lost several...

Huge family here. 6 children, 2 adults. So price is very important to us in finding a place to take everyone for a vacation/good time. We ordered online which you normally get charged a "convenience fee" from most places - Not the case here! In fact, we saved even more money and time. They gave a discount for ordering online and that allowed us to get in probably 30 minutes earlier because we didn't have to wait in the long line of people who had to buy tickets when they got there. For all of us, and for access to both the amusement park and the water park, it cost under 225$. That's huge for a family like mine. We also bought lunch at the Philly cheese steak place where we all had half a sandwich each, bought 4 fries, and 7 drinks and after tax was 75$. About 30$ cheaper than most of the other places that were there and the steaks were delicious and the fries were excellent! Fountain sodas, as normal we're loaded with ice and not very good (personal distaste). The lines for the water park were actually longer than the lines in the amusement park but they all moved fairly quickly and I never felt like my kids were getting too impatient. The lazy river was wonderful (mostly for us adults who were ready to relax). The wave pool was awesome and the kids had a blast. The amusement side was great as well. They went on every ride at least once and several more than once. The sun was beating down hard all day but there was no shortage of shaded areas to sit and watch the children on the rides they went on. All in all this was worth every penny for all 8 of us and is now on our list to go to again in the future. I cannot recommend this enough of you are on a budget and still want the amusement park...

My visit to this park was one of the most disappointing and upsetting experiences I’ve had in a public space. What we witnessed was not only poor management it was blatant racial discrimination.

First, multiple small dark-skinned children including ones in my group were not allowed on the water slides due to being “too small.” Meanwhile, white children of the same size or even smaller were repeatedly allowed access with no issue. We asked for clarification, but the staff’s responses were inconsistent and dismissive. The pattern was impossible to ignore. This is clear racial profiling and discrimination, and it’s disgusting.

Then, things got even worse. My brother, who is also a person of color, was carrying a small cooler for us so we could eat lunch. We were aware that coolers weren’t allowed inside certain areas, and he hadn’t even had the chance to turn around or speak before a lifeguard aggressively got in his face. There was no explanation just hostility. He was told to take the cooler back to the car, and three lifeguards followed him as if he were a threat. They then told our group we had to eat in our car, as if we were being punished.

We saw other families -white families -being reminded about the cooler policy politely, and without being followed or treated like criminals.

This experience was humiliating and infuriating. No one should have to deal with this kind of behavior, especially not in a place that markets itself as “family-friendly.” The staff clearly need bias training, and this park needs to take a serious look at the way it treats its guests. We will never return, and I strongly urge anyone who values fairness and respect to reconsider...