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United StatesArizonaApache JunctionMesa / Apache Junction KOA Journey

Mesa / Apache Junction KOA Journey

1540 S Tomahawk Rd, Apache Junction, AZ 85119
4.1(477)
Open 24 hours
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Phone
(800) 562-3404
Website
koa.com

Posts

thccontheroadthccontheroad
If you have a young family and a large dog and visited the Mesa/ Gilbert/ Chandler Arizona area you know there are tons of RV parks to stay in but not many that don’t have age restrictions or have pet size restrictions. Fear not! There is a nice quiet KOA over in Apache Junction! They have a nice dog park area, a pool, and friendly staff! #koa #apachejunction #rvlife #rvliving #5thwheel #5thwheelliving #5thwheelfamily #roaddog #travelvlog #travelblogger #arizona
Law OfficesLaw Offices
As a lifelong tent camper we are fortunate to get our first RV. We were assigned to spot 57 and our RV could not auto-level there. We called the emergency number for permission to move across the way to an empty spot (no response from the night host at all). About 2:00 am we gave up on the night host, moved, leveled and went to sleep. All of our contracts and the KOA space number was in our window. The next morning, we were awakened by a laugh knock. A male KOA employee in a yellow shirt, white beard and straw hat yelled at me, “go up front and register.” I tried to explain the night before, he cut me off. I asked if I could get my registration and contract from the window of the RV and he said “your paperwork means nothing to me, just go up front NOW and register.” I could not get another word out before he put his hand up in my face said and said “lady, go to the front office and register.” He then kept circling our campsite with his golf cart as we packed up. So short on sleep, we packed up three hours before our registration time was up, no breakfast and no shower, ran to the front office. Of course, by the time I got to the front office, they had heard about what happened from another employee and there was a lady there apologizing all over the place and saying the actions of their employee was wrong and inappropriate. She said in their defense, the night host should have called us back in the night (that’s her job) and she should have called or left a note for them that we had moved across the way. (The park was about half full, tons of open spots). So one KOA employee jostles us out of our sleep, belittles and disrespects us, the KOA night host they say is new to the job and made a number of mistakes including never giving the morning crew a heads up regarding the night before. So KOA culture is: (1) do not talk to your paying customers, just yell at them and belittle them and (2) when you on board night hosts, you do not adequately train them in customer service. Joined KOA top membership, first RV, first road trip, first stop on the road trip and this was our first experience with KOA culture.
cindy harrisoncindy harrison
I will give more than two stars but unfortunately their customer service made it impossible. I called over a month ago and reserved two nights I called back three weeks ago and canceled one of the nights. Fast-forward on our trip I get a call saying they’re canceling both of our nights because we didn’t show up. We didn’t show up because I had already canceled it weeks ago. Their excuse: prove that you called two weeks ago I don’t think you can. I had it on my phone history but they wouldn’t look. The woman in the office has a snide response to my arrival and was not kind in the least bit. I told her as I came in that I was not upset and I was ok paying for the extra night even though they made the mistake so there was no reason to be rude. *As I was standing there she started talking to another employee bad mouthing a customer about a situation very similar to mine. I found that very unprofessional to speak about your customers like that to anyone in front of anyone. *Also when we came in the bbq was locked and no one was available at the office like they said they would be. Their excuse: it was my fault for not coming the first day. * but I talked to them and told they that day that we would be coming and it was ok that we paid for the other day and a person escorted us to our space so how’s that our fault. Just absolutely unprofessional I would have settled with “I’m so sorry this happened I wish I could do more but I can’t” But what I got was a laundry list of excuse to why I was at fault and a snide condescending attitude from them. * also the water there next to the sink as Phoenix residents I’m sure they know not to use it but for someone coming from another state they may not know. I tested the water and it was reading at max contamination level. There should be a sign stating that for their own safety. I won’t be back
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Reviews of Mesa / Apache Junction KOA Journey

4.1(477)
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1.0
3y

Get ready, this is a long one. During this stay we have had more power issues than we have at any other park in the 8 months we have been full time traveling. We lost power 3 times on their end. We have been here only 4 days. It’s 90°-100° right now & we have animals inside our rig. We are so thankful we came home early or things could have been very bad. They also don’t tell you it’s happening at all either so we wouldn’t have even gotten a phone call all day. That to me is extremely...

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1.0
2y

Stayed for one night in a daily pull-through and it was a good stay so we opted to stay a few more days. HUGE mistake! They didn't have any pull throughs so they moved us into the "residents" area of the park. We are quiet and we like to be near others who are quiet. With this said, we asked which spot they were going to move us to so we could check for possible noise scenarios - especially while paying high priced daily rates. The employee said "I cannot tell you which spot, it's...

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1.0
7y

Don’t stay here if your dates could change, even remotely.

I do not recommend this site to anyone, especially if your dates can change - even in unforeseen ways.

My wife and I had reservations here from Apr 20th through May 5th 2018. Let me begin by saying it’s a lovely campground. The people are great, the facilities are maintained and clean, and the grounds are well cared for. I have only 2 complaints.

  1. The Wi-Fi does not work, at all. Enough said.
  2. The No Refinds for Early...
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