The school facilities are clean. Rated individually, the staff in the welcome center were mostly friendly- but not very helpful. Collectively, the entire registration process was very confusing.
We we're sent to a room to set up our own payment plan on a computer- which was simple. What I wasn't told (or asked) is that the payment plan was not including her books. All I was given was a paper with a circled number for the cost of the semester and that's what I entered into the computer. There was not a print out or a list of procedures given to us after the payment plan was initiated. We had to piece every part of the registration process together. I want to really stress the fact that there was not any guidance by staff or faculty.
After setting up the payment plan I went back to the welcome desk and confirmed that we set up the payment plan and she acted like we were done...She didn't even ask if we needed additional help or assistance. It felt like I had to plead for guidance from the young ladies at the front desk. What about books? We were sent to the bookstore- but there's not even directional signs telling you where the bookstore is. When we get to the bookstore we find out my daughter's books were NOT included in the payment plan (which was relatively easy to fix and was done so by phone by one of the staff). While standing in line, waiting for the payment plan to be revised we overheard another mother say to her daughter(that she had overheard someone else say) to go to the library to get a student ID. There were no signs, maps or directions given from staff on how to find the library. So, once again, we were back to the welcome desk to find out if my daughter needs a student ID? Where is the library? Does the ID cost anything additional?
The librarian was the most friendly and helpful ( although she didn't have a campus map nor a list of any details to offer) she did direct us back to the welcome center - AGAIN- for the parking sticker. Prior to the librarian, no one ever mentioned or indicate anything about a parking pass. The parking passes are given out at the Welcome Center (front desk) which is frustrating knowing that we had already been there at least three previous times for directions and information.
My daughter is registered and beginning the Fall Semester at RCC.
My biggest suggestion to the Faculty and Staff is to have a Welcome Packet with step by step instructions, maps and suggestions for programs. It was by sheer chance we learned that there's an orientation happening over the weekend. It was also by chance that we found out about some of the extra-curricular activities and clubs that my daughter has an interest in. Why aren't these simple directives and insight given to new students in a packet? I know a lot of people who have graduated or enrolled their children at RCC- and they all have very positive stories and testaments regarding their experiences...and I'm sure we will too- but right out of the chute was a very frustrating experience. I suggest a more seasoned customer service/faculty member being at the front desk to steer the young ladies towards embracing their role as "Welcome Center" and "Information Desk" in a more pro-active,...
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