Poochiez Nails Studio — Attraction in Atlanta

I personally did not have any services rendered. I booked 21 days in advance because I wanted to have amazing nails for my trip out of the country. I paid the deposit and was excited. The day of (today) I messaged the tech at 11:30 am confirming for 5:15 pm. I got no response. At 4:38 pm I got a reply advising me my actual appt time was at 5 pm. I was driving from Kennesaw and at this point nearly an hour into the drive. I requested an extension due to traffic and was told after being 15 mins late my appt is automatically cancelled and I could not be serviced late because the technician had a prior engagement and would be inconvenienced. I had to scramble to find someone to do my nails tonight before my 7 am flight.

Based on the unprofessional nature of this interaction it is unlikely I will actually try and book another appointment-which is sad because the owner Poohiez seems so professional. It is absurd to book 21 days ahead and attempt to confirm only to be messaged 22 minutes before your appointment time. In all honesty if me being 20 minutes late due to pouring rain in Atlanta is the sole reason my nails couldn't be done I'm fairly confident my tech never wanted to do them at all-otherwise I would have received a reply 7 hours earlier when I clearly indicated I thought my appt was at 5:15 p.m. I was more than willing to forfeit my deposit I certainly respect people's time but to tell a first time client who booked so far in advance and communicated clearly the day of that they are inconveniencing you was just baffling. My nails could be done at 5:14 pm but 5:24 pm was an inconvenience? I truly wish she just told me she forgot or had another engagement especially after I gave a 7 hour notice that I thought I was supposed to be there at 5:15 p.m.

I love the pictures and truly wish I could try it again but this was so blatantly unprofessional.

Advise: If your invoices must be paid in 30 minutes please try to respond to your clients in a timely manner. A simple reminder after I text at 11:30 am could have avoided all this. Instead I drove over an hour to be told when I'm 20 minutes away I could not be serviced and essentially I would have to go to a competitor's studio.

Building your brand and clientele should never be an inconvenience. Quite frankly you don't get a second chance to make first impressions and this was an extremely negative impression particularly due to the timing of the responses which were substantially delayed but conveniently in time to ensure I would...

I googled looking for a nail salon in the area because I had business I needex to take care of before work. Their google time says they open at 9am and I was a little after that. Pulled the door and it was locked. So I went back to my car. When looking at the time on the door it said 10am so I was going to wait but I called instead and the lady said they were open and I could schedule an appointment or walk in to see if they were available so I walked in only to find out they really only take appointments. No one had a opening and I truly understand that but on hours of operation you should put by appointment only... people coming from out of town dont know that. Then I tell her I jjst googled her on line and she tells me its on there... Im like no its not.... google says your hours not that you only take appointments. Then when I get back in my car I find their website and see that they take appointments again not saying only take appointments. Every nail salon takes appointments but most arent by appointment only. Im pissed because she was rude and they could have said that when I called and when I came to the door the first time. I wont be going back. I pay dearly for my services and I give good tips but they lost a good potential client with...

My friend has been going to Poochie since we were in HS (over 10 years). So I decided to give them a try. I went to get my nails done about 3 weeks ago. The lady who did my nails was very nice and professional. However, her design skills were not up to par. I showed her a picture of her OWN work from her IG page (ombre' nails) and wanted mine to look similar. They looked NOTHING like the picture. Each color was defined and you could tell where it started and ended. The colors did not blend or fade at all. It literally looked like my little cousin did them. I asked her to remove that. Then I asked if she could do 2 nails on each hand in ombre french, which seemed easier because it's only blending/fading one color. Nope! Not cute either. I asked to remove that and to just polish my nails CLEAR because I was afraid that her polish skills might not be great either. I've never paid $45 for a full set with clear polish. I don't think I will be returning. If so, I will be going to Robbie, who was suggested by my friend. The nail tech also had her headphones in the entire time, which I personally feel was a little unprofessional. She was very nice, but I believe needs more coaching on designs and time management skills. The process took...