Aquatics at PRO Club — Attraction in Bellevue

It’s a very unpleasant and disappointing experience with aquatic center. I purchased 1on1 private 4-course package and made reservations through the call. I arrived 15 minutes earlier for the first class, but no one gave me a clear direction to get ready and meet instructor. So I had to ask so many people, walking around all over the pool and finally got someone found my instructor. And I was late for 3 minutes. There is no notification, no reminding through text, or email. No Information about who would be your instructor, how to contact them. You don’t know what to prepare for the class. For non-member, you can only book till 3pm, weekday only. So I always need to take time off from work to join class. Maybe this is a summer vacation time. The pool is super crowded with tons of kids taking class with you. Even I bought a 1on1 private class. The instructor is inexperienced to answer questions. And this is my guess, they hired students as a short term employee since my instructor went back to school...

Quite disappointed lately with Pro club aquatics. Recently they reduced the duration of swim lessons to 25 minutes from 30 minutes without notifying us. Price would remain the same which means now we will get less in same amount. We asked their aquatics to add our email address to their system but we still do not receive all the communications. They canceled the entire swim session for my kid twice, once without notifying us. We came to know only we appeared for the class. Their aquatics representative wasn’t apologetic at all for our inconvenience. They switch instructors without notifying and leave us the responsibility of figuring out the instructor upon arrival. Pro club should be more transparent in their communication specifically when they are reducing customer benefits but still charging them the same amount. They should improve their communication and should try to avoid customer...

I joined the club specifically for the aquatic Center and the pools in general I would rate it less then 1/10 out of the 4 months past 2.5 have had classes all day the pools have been closed off for all members with a singular pool for crowds of people waiting in lines they also made the pools very noticeably colder so now the citation is a super cold pool with 5 lanes 2 people max per lane is 10 people and during day time and after work a lot of people come in and there can legitimately be 15-20 people standing on the sidelines waiting for any person to get out and it’s a deathmatch for who gets in first also swimming having a crowd staring you down trying to get in isn’t very comforting overall very not great experience I...