Advanced Electronic Industries Inc. — Attraction in Bloomington

Short summary: If you are in need of repairing your Samsung device (ie washing machine) and are linked up with Advanced Electronic Industries, please calle Samsung and get a different service. Dish Network was the second provider and got the repair done in less than 1-week in a much more professional manner. If you want to know more details on Advanced Electronic Industries and their poor customer service, then please read on.

Details: Absolutely terrible customer service. They are used for Samsung repair, kept changing our appointment and only willing to give 15min notice of their approach. The refused to give even a 4-hr window, just a day. We work 30min from home. Eventually took a vacation day to get repair executed, no one came, even with 5pm followup call that repair man was coming. He never came.

Eventually got a rescheduled date. Day before got a phone call that there wasn't enough repair volume in my area and had to reschedule. This is after another vacation day was taken...

Still no repair. Two vacation days down. Do not trust this company.

Update 1: Just got off the phone with the technician. They blame samsung and the customer. Hands down the worst customer service experience I have had on a product. The kicker were the two quotes from their technician: "We have to be sneaky with Samsung and with our customers."

Update 2: Samsung has finally directed my service to a different company. Hopefully will be repaired in 1 week.

Update 3: Samsung linked us up with Dish Network for repair. Scheduled for a few days later. Repair staff gave us a morning to expect the technician, then morning of, gave us a 75min window. Technician arrived 15-min into his window, was professional and completed the work quickly. Find others routes for your Samsung repair other than this Advanced Electronic Industries, there are much more professional...

I called Advanced Electronics to find out what's wrong with my television and hopefully get it repaired. I was told there was an $84.50 fee to come out and assess the TV and I scheduled the appointment. The tech arrived and seemed very knowledgeable. When he saw what was happening he immediately stated he knows what part needs to be replaced based on what's happening. He couldn't find a replacement part right away on his phone so he said he'd text me next day after looking into it more. The next day, I saw that my check cleared, but he didn't contact me until 5 days later when he informed me the part is not available from normal channels. He offered a $529 repair quote using a part from a different supplier, which would have a 30 day warranty instead of his usual 90 day warranty. When I asked what part needs to be replaced he refused to tell me. He said he would only tell me after he completes repair on the TV. Would not recommend this company. Use at your own risk.

Regarding business owner's response: my intent was to learn what's wrong with my TV and the estimated cost to repair so I could make an educated decision about next steps. The response below contains more information about what was wrong than anything you shared with me after I asked several times in our correspondence. If I choose to pursue different options than paying $529 to fix a TV (by the way, with further research I found the most expensive board for this TV is $115 so that's at least $400 for labor?), you shouldn't then withhold information you discovered about what's actually wrong with the TV. That's what I was calling you to find out in the first place and what I thought I was going to justify the $84.50 fee. Instead it seems that was just an admittance fee to do business with you....

I initially contacted 3 weeks ago about my LG TV and Kim was very responsive friendly and professional and gave me Aaron's number to contact. After contacting him initially I waited three days and never heard back from him till I texted him and then he immediately wanted to come over my house I told him I was busy and I could come in on my day off. He told me there was no one at the shop to receive the TV and that they don't do carry ins. He then told me he would be done in an hour at another customer's house and then would be available. He texted me 10 minutes later to tell me to bring it into the shop asap (but they don't do carry ins?) and I told him I was unable to come immediately.

No one ever scheduled anything which is highly unprofessional my husband and I have repeatedly callled and emailed about getting a time scheduled. Then I offered to bring it to the store on my day off and then he told me if I wanted to schedule I had to call Kim. I called back left a message was never contacted then my husband emailed them and they stated that we are on the schedule for a call back its been 3 WEEKS going on 4! Please go elsewhere we went to Stanley Electronics and they were upfront and able to assist us way better than these people save your money...