Vanish Hall — Attraction in Boonsboro

I actually wasn’t going to leave a review, but after I saw a note from the “Chief of Operations” Chris/Scott or whatever his name is stating he “Didn’t want any further hassles” I just couldn’t resist! 1st of all let me preface this review by stating that customer service training is ABSOLUTELY necessary at your establishment! Starting with this guy named above. My husband & I LOVE the 80’s so when I saw the leg warmers were performing, it aligned perfectly to celebrate our 17th wedding anniversary of being happily married. I called & spoke with the guy that’s obsessed with his title name above, before I purchased the tickets to get what the VIP tickets included. However, when we got to the venue & was told not escorted to go upstairs & basically find our way, we were met by this miserable troll of a waitress who “runs the VIP” who told us all of the seats were filled and we couldn’t sit at the tables. I then said but we purchased the VIP tickets & her response was “Oh you have to get here early, the seats fill up.” Then, I asked for a menu to order food, & I was told “ No, this menu is only for VIP tickets at the table & we could order hot dogs or pizza.” Sayig that she was nasty & rude is an understatement!! You would’ve thought we were sworn enemies from High School & I took her homecoming crown. I WAS ABSOLUTELY FURIOUS!! I could’ve tossed her!! Thankfully my husband was there to help me keep calm. The best way I can describe her is a weird face, straight hair reddish brown hair with glasses & shaped like Patrick from SpongeBob with an attitude of a grumpy old troll that lives under a bridge! My husband & I made the best out of the night. I enjoyed leg warmers & the locals attending that were inviting. Less than 24hrs later I called & spoke with the “Big guy” named above & he had the Unmitigated Gall!!! To treat me like I’m trying to shake him down for money INSTEAD of UNDERSTANDING what a paying customer suffered through at his event!!! I was told “I can’t control the behaviors of my staff” INSTEAD of APOLOGIZING for her ill-mannered behavior. I was told “you purchased a steak & ate the steak, so now you’re looking for a refund which I won’t due.” I responded by saying” actually I didn’t eat the steak, that’s the problem” he goes on to tell me it was a metaphor. I go on to tell him literally & figuratively speaking I didn’t receive what I PAID FOR!! Then he passive aggressively tells me “Well I’m not going back & forth with you, I can Zelle you $25 or you can drive (drive?!! I don’t think the light was on upstairs when he made that statement, cause who said I WAS EVER!! Coming back!) or I can give you a $25 Amazon GC”. I told him I’ll take the $25 Zelle (keep in mind I purchased VIP 2 tix not 1) he had the NERVE to say “Of course you do” THEN!! When he sent the Zelle, the note read “Issued refund out of pocket to avoid any future hassles” HASSLES!!!! Weeeellllll I got one more step to complete in this matter, soooo Scott/Chris the one who loves the title but not the ACTUAL WORK that comes with the title, you just hold tight...

Went to see the Leg Warmer on 4/27. I really enjoyed them, I knew every song they played. I enjoyed hanging out with the other patrons who came for the show. They were friendly and ready to party. The two hostesses at the door were very friendly and the new bartender was friendly as well. My only real issue was with the young lady in charge of VIP. I don’t know why she was so rude and unprofessional. She lied to me when I asked about the VIP tables being full. I paid for VIP . I get it people have bad days and all but come on. She treated me like I wronged her in some way. I purchased a drink earlier that night and the new bartender helped me with using Apple Pay. When I came back a little later and got the rude lady, she told me I couldn’t use Apple Pay to buy drinks. I told her I used it just about 40 minutes ago, but she continued to tell me I couldn’t do it. Really weird! I usually don’t even write reviews, but I felt compelled to write this one. She didn’t seem to treat the other guests before and after me poorly. All my interactions with her were negative. If you go to Vanish Hall, avoid the lady in charge of VIP. She was short and had on glasses, and I...

Took 15 min to get someone to take a drink order. Then took 10 more min to get the drinks. Took an hour to get a cheese pizza for my kids. Because it took so long I asked to just get everything to go. This was a hour and twenty minutes after we arrived. Guy making pizzas brought it in a box and threw it on the table in front of me and said “HERE!” Had to wait another 25 min for the second pizza. Had to beg the server to pay the bill. Just moved to Boonsboro and will NOT be back. Tried to call when I left and it went straight to voicemail saying to call back during normal business hours....