Brookshire Grocery Arena — Attraction in Bossier City

This place used to be Centralink. I have been here in the past and expected the same courtesies. You quickly learn how things can be worse. Here was the main issues . The parking signs that identify where you park are not noticeable. It would help to have them lower to the sections . It was a astronomical amount of people who could not find their cars . That was so odd. Secondly, YOU NEED EVENT STAFF . Someone should have been there to guide folks to entry lines better . People just stop where they see folks waiting . There were multi entry lines but because no one was there to keep the flow movie folks stood in one line longer. No one was there to help guide anyone to seats . NOONE! I asked a couple folks , one had a event shirt and walkie talkie. She had no clue of bathrooms or elevator location. Standing back and looking about every other person I passed was looking for directions on seating . There was no one to ask . NO ONE ! In past someone would be there with flashlights showing folks where to go. I saw none of that for seating 200s. We were on our own . Several folks where in wrong seats all night . It was definitely musical chairs . The ultimate issue BGA you need more staff to help people . You need a elevator person to help regulate for handicap. Lady but not least . It was extremely hot. I get it more bodies make heat . But this was humid stuffy hot. The air was not low enough for inside arena . If you had more staff the night would have went ALOT better. I stay in East Texas. Brookshires has high expectations for customer service . I was disappointed to see the name and have such a...

While I agree that the CenturyLink Center is a good venue. Decent size, without being too big. My problem is with the "lottery". I arrived at the center HOURS early to get tickets to an event. I was the first person to arrive, and a while later other people joined me. We all stood in line patiently. Then approx 60 mins prior to the time tix were to go on sale a lady walks out to tell us they were doing a "lottery" so that it would be fair. Excuse me, fair? Now, why didn't they come outside to tell us that 3 maybe 4 hours prior? We could have left, had breakfast, and returned! I'm the person that took off work, woke up early, and came to their facility instead of using Ticketmaster. Well turns out, that doesn't matter. I went from being first to being 30th. And you can't choose your seat nor section. You HAVE to choose whatever is next best available seats. Were they using Ticketmaster? If your event is a big event, you can get better seats using Ticketmaster and their fee is worth it for better seats. I got out of line and got better seats from Ticketmaster than the people who were in front of me in line. The lottery should only be used for crowds that are too big to manage, or crowds that are hard to control. We were civilized and standing in line like adults, but were treated...

security is the worst here. got kicked out of a Hank Williams jr concert over them not being able to handle seating and tickets properly. (backstory, i was minding my own business listening to music (in my appointed seat, after ASKING STAFF WHERE MY SEAT IS WHILE PRESENTING MY TICKET AND BEING GUIDED TO SAID SEAT) and all of the sudden 5 extra people show up and come in and take up space and one of these people literally start standing in front of me. I'm not with that so i respectfully moved to the asile, while standing directly behind a security guard who has no problem with me, I'm approached by another security guard and she rudely tells me i need to get to my seat or get out, not even trying to hear what i have to say. i try explaining it to her. she tells me to let me see her tickets. so i show them to her and she points at where my seat is and i look at her dead in the eyes and say "there's clearly people there if you want me to go there I'm gonna need you to get them to move over, she said no they're supposed to be there, so what I'm supposed tp have someone sitting in my lap for a concert i spent $120 on floor seats on? absolutely not.

0/10 will never attend...