Lost Mission — Attraction in Bulverde

My wife and I have nothing but great things to say about Lost Mission! The moment anyone goes there, they will be blown away about this hidden treasures in the Texas hill country. This place is absolutely stunning, from the old spanish mission style, with their beautiful wooden doors and stunning wooden pues, to their amazing open reception hall that has all the accommodations you will ever need, were hands down one of the best venues we saw or have been to. But, it wasn't just the breathtaking location or the old spanish mission that really set this place apart from other venues, it's the level of service, accommodations and just overwhelming support and ease to work with from Oliva and Sara that really made our special day that much more enjoyable.

From the moment we started talking with Oliva and Sara, the decision to finalize Lost Mission became a no brainer. Their breakdown of individual pricings from rentals, bar accommodations, decorations and what was to be expected from an overall cost perspective was incredible and detailed. Sara was very welcoming and patient when discussing prices, decorations and vendors with us. They were both even willing to give us expert advice on typical reception unknowns like bar accommodations and what their advice was when dealing with bar cost for certain guest sizes, which really helped us determined where we could spend our budget wisely. They were even willing to mix and match multiple linens and napkins colors for us which fit our wedding color scheme wonderfully, as my wife had her heart set on doing a very colorful mexican fiesta theme.

Even as covid continued to cause extreme worrisome, Oliva and Sara really became a proactive and comforting area of relief in letting us know their policy in dealing with county shutdowns and city ordinances, which really gave us peace of mind as we had heard some horror stories of venues just filing for bankruptcy and essentially leaving couples with losing out on major deposits. They both were such a blessing in helping us understand our options, it the situation changed due to the pandemic.

Around the 30 day mark, Oliva really helped us finalized our last minute details and even helped us make better changes as we had guest that originally RSVP, cancel due to covid. They were truly compassionate to last minute changes and unforeseen issues that were happening with no fault to ours as the bride and groom.

The night before, during our rehearsal, Oliva and Sara made sure that we had everything that we needed to have as many run throughs as we needed to get the ceremony and reception just the way we wanted it! They even let us store decorations the night before, to make the day of that much easier and stress free for the us.

The big day went off with very little stress, Oliva and Sara were always around if we had questions during the decorating process and were even so accommodating as some of our vendors ran a bit late to the party. What was most amazing about this, was that they were always close by but never gave us the feeling like we were being rushed They allowed the bridesmaids to feel comfortable in their bridal sweet, while the groomsmen were constantly in and out of the groomsmen room doing last minute usering or set up. We never once felt like we were rushed to get from one place to another or felt like we couldn't do to much to make everyone in our wedding party feel welcomed or have a good time!

The reception was a blast! And thanks to Oliva and Sara for being flexible with the vendors in set up and allowing them to do their jobs to make that party so successful! Our vendors really appreciated the flexibility.

All in all, I would highly recommend anyone who is looking to have a wedding go with Lost Mission! The level of support, courtesy and overall professionalism that we got from Oliva and Sara was incredible. Lost Mission really goes above and beyond to make any couple feel like you are the only ones that matter on your...

My son and daughter in law had their wedding here this August and everything before the wedding with the Lost Mission staff Sarah and Olivia ran smoothly, communication was great, but when the day of the wedding came we saw a completely different side of their management style and hospitality. This place really falsely advertised their venue as being easy going and accommodating when in reality once they have your money, they are strict, rude, and unempathetic. We thought we were going to be getting help to make the wedding day go more smoothly, but instead they were the main cause of all the stress that occurred on the wedding day. You would think a wedding venue would want to be as professional and accommodating on a day they know can already have a bunch of stress, not be the cause of it. You can tell Sarah & Olivia are not on the same page, making things very unorganized. One of them would tell the bride one thing and then the other would come back and change it. Here are a few examples of what all occurred with the management: 1. My daughter in law went the day before to drop off all the wedding decorations (since they do not allow you to decorate until the day of the wedding) and she made her own Photo Booth that had ribbons hanging down and to ensure it didn't get tangled, she hung it up. When she did this Sarah confronted the wedding coordinator and told her "you do know today is a drop off only." Just because she hung up one thing to ensure it wouldn't get tangled and make a stress mess the day for the wedding, just very not understanding or compassionate. 2. We got there right when they opened at 10am and everything we did, we felt constantly watched. As my daughter in law and her bridal party we're setting up, anything they were doing "wrong" was immediately confronted. A heads up for brides decorating a head of time, if you have your own caterer, know that they are responsible for putting down all the tables they are to use, including the cocktail tables for outside. So if you have any decorations for those tables, do not expect to put those out until after your caterer arrives and is finished setting up. 3. The venue has a "send off area" that is on the other side of the venue, separate from where everyone parks. In this separate area there is an unloading zone and then several spaces to park. Although there is space, they made the groom park on the other side of the property where the guests park, even though there was plenty of space for the get away car to stay back there. Instead of confronting the bride about this (since she had gone ahead and parked the get away car back there thinking it was okay), they put out a sandwich board sign saying "any cars parked out here past 6pm will be towed." Threatening their CUSTOMERS (people who have payed to use this venue) to be towed, and then when confronted by the brides sister, one lady said they could park the grooms car back there and then minutes later after the sandwich board sign was put out the bride asked the other lady she said the grooms car could not be parked back there, that someone would have to go get it and park it back there 30 minutes before send off. 4. instead of it feeling like we rented out the entire venue for the whole day, it felt like we rented the venue room by room. From the bridal suit, to the chapel, to the reception hall it felt like we were being rushed out once we were done in each. We were told we had to get all of the bridal parties belongings out of the bridal suite before the wedding started. So the bridesmaids were lugging their stuff from the brides room to their cars (it is quite a walk uphill), in the hot Texas August heat after getting their make up and hair done, sweating right before...

Do not do business with these people! They are wolves in sheep’s clothing! They are nice at first but when things start changing they turn into different people.

I was suppose to get married April 18,2020 and was contacted by Lost Mission to postpone my wedding. I never had a final walk through, i never picked out any linens, any colors for my wedding, didn’t provide final guest count, NOTHING, and they kept all $10,000 of our money. They make you pay in full months in advance to trap you into this.

They offered to reschedule however, i paid for the most expensive day, Saturday, during the most expensive month, April, and was told i had to pick a Friday or Sunday in June, July, or august and i had to decide by April 30th when we were still with stay at home orders!

Friday and sundays are $2500 less than what we paid for saturday and was told no refunds, that it had to be wasted on decor we didn’t need since we already had decor.

By April 30th, We were in no place to make that decision and i had to even submit a note for my healthcare provider because i have terrible respiratory issues and cannot expose myself to anything covid related.

I was called by their rude owner and was told to have compassion for them, however none was shown to the brides and families affected by this. I was told their future brides are priority to the Saturday dates and not to those who had already paid for saturdays affected by covid. They want to say they are suffering by it seems from their responses to previous bad reviews they are doing just fine.

I was contacted by Sara in June, which i was initially grateful for because i thought they had a change of heart. I again asked for a fall 2020 and spring 2021 date and again she said no i had to decide for a date in July and august. Well in June/July our mayor was addressing bringing in freezer trucks because so many people started to pass due to covid and our numbers started skyrocketing again after reopening restaurants/bars and were going towards a possible 2nd shut down. I found it inappropriate to force me again to pick a wedding date during those months.

All i ever asked for was a fall 2020 or spring 2021 date and they were unwilling to do any of those. I never wanted to cancel my wedding only choose a date that was safe for my family and friends to gather.

Keeping 100% of money that people work so hard to save is unbelievably unethical. You all have no heart. I understand keeping deposits but keeping money for things never picked out is wrong. All the brides i know getting married in spring branch/San Antonio areas have had no problems rescheduling for 2021. i wish i would’ve seen the signs earlier that this venue was a bad decision.

You all should be ashamed of yourselves. I don’t know how y’all sleep at night, but i guess it’s because you pocketed lots of money for services never provided.

Every single vendor we have paid and have contracts with has continued to work with me for any available date i choose except this venue. My vendors are wonderful from food, flowers, djs, photographer, wedding planner, etc who also have contracts with me but they have a heart and are understanding. They will all be providing services at the new venue we choose for 2021.

Thank you lost mission for ruining my wedding experience for me, my family and my fiancé’s family. you all will never understand how heartbreaking and how much pain this has caused me and my family. All i wanted was a later...