Pear Valley Vineyard Inc — Attraction in California

HORRID CUSTOMER SERVICE!!! Owner Kathleen Maas and manager Marina Dawson were UNBELIEVABLY UNPROFESSIONAL AND DOWNRIGHT RUDE. I am heartbroken to write this as we were so in love with our wedding venue, however, after experiencing the poor treatment that we all just went through, I thought it only right to warn other Brides as I know how stressful this process can be (and reviews helped us tremendously throughout the planning process).

Not only did this venue BACK OUT OF DOZENS OF THINGS LAST MINUTE that were PREVIOULSY AGREED UPON (i.e. during cocktail hour the owner SNARKILY decided that they would not open/pour champagne at the bar when I had confirmed again IN WRITING the week prior that they would– so I personally went to the kitchen to open bottles for my guests), they DIDIN’T ALLOW GUESTS TO USE THE RESTROOM before the ceremony (including older family members saying “You’re not my guest and need to leave immediately),” but they TREATED US SO INCREDIBLY POORLY including OUR VENDORS (who told me they WILL NEVER WORK HERE AGAIN), and ALL of my family / friends who helped that day (even my sweet grandmother)– all of which was UNWARRENTED.

After reading a previous bad wedding review online, I went out of my way to be nothing but kind to every single person at Pear Valley because I didn’t want the owner Kathleen to spoil our day as she had with a previous bride who reviewed them. I was COMPLTELY TAKEN ABACK & SHOCKED that anyone could be that RUDE & INCONSIDERATE to anyone LET ALONE A BRIDE/GROOM about to get married.

There were SO MANY HEAD ACHES LEADING UP TO THE WEDDING (like finding out on my own 2 WEEKS PRIOR TO THE WEDDING that the manager had switched again (which they are known), and STARTING OVER with every single detail that was previously agreed upon (such as having a bottle of wine on each dinner table so every guest didn’t have to get up and go to the bar individually once they sat down to dinner, and not being able to decorate the 1 single table in the tasting room until after the ceremony start time leaving us with no one to do it)– were all so simple yet SO DIFFICULT TO GET them to agree to (ALL OF WHICH WAS ALREADY AGREED UPON WHEN WE BOOKED).

The DOWNRIGHT MEANEST EXPERIENCE was my DENIED REQUEST to print my misplaced vows just 20 minutes before the ceremony. I literally couldn’t believe that they said no & “If I get around to it”… “I’m too busy to print them,” – WHILE STANDING JUST 10 FEET FROM THE PRINTER! WOW…who does that?? We also had nearly a case of left over white wine with cracked seals and bugs in them when we got home. They weren’t used, not even a single drop, and now we have to throw them away. It had to be intentional…and JUST PLAIN MEAN! We bought $2k worth of wine, hoping for some left overs but it appears it was a mistake to leave it all in their hands.

If you book this venue – all I can say is you will have a beautiful venue but TERRIBLE CUSTOMR SERVICE & STRESS. There are literally countless gorgeous venues in the area that will treat you the way you treat them – kind and considerately. I could literally write pages listing out the bad experiences we had with Pear Valley. Instead I will let this go here and focus on my amazing vendors who saved our day – Popolo Catering, By Request DJ & Event Director Nina Hamilton-Wilber (ALL...

First, this is a beautiful place to be. I have a few images attached from a hilltop just outside their tasting room.You should visit just for the peace and serenity of the space.

The wine is delicious. We really enjoy all of the wines. Today we got a taste of their 2014 Cab which was nice and smooth with tons of dark fruit on the nose. There are some wineries in Paso that have gotten the same arrogance as in Napa. That is not a good thing. It typically comes with prices that just don't make sense. Pear Valley has fabulous wines, but is also affordable.

The staff was very friendly and helpful. We were planning a party, and she found the perfect off-menu wine for the occasion. And she helped us get it to the car.

We are club members PV. There club is very reasonable. It was so reasonable, it was as our first wine club. got. We are in three lubsnow, but I think PVs club is definitely a keeper and we are looking to upgrade...

I enjoyed the wine club privileges until recently. I asked that my wine club shipment be sent to my business address instead of my home. I was told this was not possible because my shipment was already packed and even though it hadn't been shipped, it was not possible to make this change. I had been a wine club member and they would not accommodate me. I was told after the shipment was shipped they could relabel it for a charge. This after I had an active wine club membership with Pear Valley. So, I'm saying they're not so accommodating to their customers. They are a big wine producer and one ends up being just a number to them. There's a lot of wineries that will care for my business. So, I will not come back to...