Savannah-Chanelle Vineyards — Attraction in California

They do not care about customer service. Passive-aggressive attitude by owner. We used to be members but had to cancel our membership for numerous reasons: Smelly porta-potties when they have working bathrooms on the property. We were told the bathroom plumbing needs an upgrade- 3 years ago! Seriously, you can't fix the plumbing in 3 years?

Water to wash hands outside the porta-potties ran out and they did not replace.

Closed the villa area (where you actually have nice views) on the weekdays. Now they have tables and chairs in the parking lot! No views, just look at the side of the barn on one side, porta-potties on the other, and the dirt on the side of a hill in front of you while you drink wine, yes, in a parking lot.

We went on a weekend and the owner was mad that cars were parallel parked and not angle parked. She then refused to let anyone up to the villa until she made everyone move their cars. She said she wanted to "inspect" the villa area before letting people up in 45 minutes (it was 4:15 and she said no one is allowed up until 5:00). So, about 30 patrons were waiting in the parking lot. No one believed her "inspection" excuse, especially since all the other weekend days we have gone, we never had an experience where the villa area was not accessible.

Closed the trails near the creek. This was a beautiful walk in the redwoods near a stream. One the of the first things this owner did was closed access to the trail.

Poor attitude- "I'm the owner and I'll do what I like."

So many other wineries in the region for such behavior from the owner. I am sure the owner will reply with some lame explanation how she was being reasonable but it is the patron who is at fault. Do not believe it! I have no desire to write a negative review for a local business. However, the situation merits a posting. Unless she just changed past responses, if you look through the negative reviews and the owner response, not once does she indicate perhaps the winery needs to adjust. The customer is always wrong. This tells you all you...

I was excited to visit Savannah-Chanelle this past weekend - I know a few of my friends like their chardonnay and I was hoping to buy a few to give as gifts and drink during the week (and possibly join their wine club as I live 20 minutes away). I had also been a few years ago for an event and wanted to share the spectacular views and nice setting with my husband.

I was very disappointed with my experience and ended up leaving without purchasing any bottles of wine. If you're looking to visit Savannah-Chanelle, I suggest waiting until after the COVID restrictions are removed as it's not worth the drive up to the vineyard.

I did not check their website before I decided to visit, I had relied on the Google Maps listing. Here is what you need to know before you decide to come - much of this information is available on their website.

The main area of the vineyard with the views is closed to the public. You can only access it if you're a member or if you pay $20/person. If you are not a member, you have to sit in the area by the lower tasting room which is shared with the parking lot.

There are no tastings available, which makes sense, but the wine by the glass is very expensive - I paid $12 for a glass of chardonnay and $16 for a glass of pinot noir.

The glass of pinot noir was awful. The person serving dumped the end of the bottle into the glass, so about a 1/5 of the glass was sediment. I let them know it was undrinkable and they offered another glass, which we turned down. They did not offer to refund the $16. It also tasted like the bottle had been opened for a bit too long.

I understand that much of this is due to the restrictions in place for COVID. I wanted to share what my experience is so folks like me who rely on Google Maps know what to expect...

Decided to try this place after checking out some reviews. Drove all the way out here and when I pulled up into the property I start seeing signs on the property that says no persons under 21. We had a baby with us and thought ok we'll just go in and see/ask about it. Parked the car, pulled out the stroller and noticed an older lady in a golf cart staring me down but not saying anything. I push the baby around outside while the rest of my group goes inside. They're greeted nicely by a host when the lady runs up to him and whispers something to him. Now they're told that no body under 21 is allowed and that we could not stay.

Guess we're not welcome. I truly appreciate the manager lady not saying anything to me as I was pulling out the stroller and instead chose to be passive aggressive and had an employee shoo us away.

Funny that the no one under 21 sign has "Family Day" right on the back of it.

I just wanted to check out some vineyards in the area and quickly looked something up based on reviews. Didn't know I had to look into the actual website and scroll all the way to the bottom to see that no kids are allowed on the premise at all.

Hopefully this review serves as a warning to any body thinking about coming...