This is our second time staying at Smugglers, and it will be our last. I totally understand staff shortages are affecting everyone right now, but service this time around has been completely lacking. Room: 2/5 stars...We're a family of three booked in a studio. The pullout sofa had twin-size sheets for a Queen mattress. Called to have the correct sheets brought to us so our son could go to bed, and it took 90 minutes (and three phone calls) for the sheets to finally arrive at 9pm (WHY weren't the correct ones in place to begin with?). The Whirlpool tub in our bathroom was broken, and the top of the dresser was not attached. It's literally a piece of warped wood sitting on top of the dresser. Rooms are OLD...mattresses/carpets/appliances haven't been updated in decades. Dining: 4/5 stars...You MUST have a reservation to eat at both the Mountain Grille (which closes at 3:30 due to staff shortages) for lunch and the Hearth and Candle for dinner, but service was very good, and the food was great. Hearth and Candle is expensive (dinner for three was $190), but fantastic food. Mountain Grille is a bit cheaper (around $90 for lunch every day for three), and we enjoyed everything we got, but be patient as they are very short-staffed. Skiing: 4/5 stars...The skiing here is amazing, however, not all of the runs were open during our stay. If all you care about is skiing/snowboarding, then you'll love this place, but just know you may not get to run every trail. There are also very long lines for the lifts. Service: 2/5 stars...We stood in line for an hour and fifteen minutes waiting to rent our equipment as there was only one clerk working the rental desk. Found out the next day when I went to ski that my helmet was broken, so I had to go back and exchange it. My husband called numerous times to change our ski class reservations, but no one answered (he ended up changing them in person). He left four messages with the answering service, but no one ever called us back. We decided to check out two days early and got conflicting info. The girl at the desk said we'd be refunded for the two days we had already paid for but would no longer be using. Yet, when we went to the desk the next day to check out, a different woman said we'd be issued a credit for future use (NO, thank you). We asked for a receipt and they said one would be emailed to us. When we still hadn't received a receipt the next day, my husband called. Turns out, THEY NEVER CHECKED US OUT! The woman pulled up our reservation and thought we were still there! This place is a mess. She said she would take care of it, but I have zero faith in them. Overall, this just wasn't a great experience. The skiing was good, but the rooms are SEVERLY outdated with broken appliances, and the service is lacking. Everyone we dealt with was friendly, and we never showed frustration with the staff themselves because it's totally not their fault the place is understaffed and run by what appears to be all new hires. Still, if you can't offer the same service as usual, you shouldn't be CHARGING people the same rates as usual. We paid a lot of money to stay at Smugglers for 4 nights (originally paid for 6 nights), but we did not receive the level of service or amenities that we did last time, and people shouldn't have to pay full price resort fees for a severely short-staffed resort where the restaurant closes early and not all the ski trails are open. Unacceptable.