Cedar Hill State Park — Attraction in Cedar Hill

Update: This issue has been addressed immediately. The person was very kind and respectful. He compensated our whole trip. He also confirmed this issue will be looked over with great care. Now that this has been sorted, I wanted to point out that everyone else on that state park was more than kind and humble to us. We are definitely going back. Date of Experience: September 28, 2024

I am absolutely appalled by the customer service experience my friends and I had at Cedar Hill State Park this past Saturday. We are regulars here. Our dog was injured during a hike and unable to move. We were 6 miles into the trail, worried and desperate for help as it was getting closer to dark. We tried calling the park's customer service several times, but they were closed. With no other option, my friends hiked back the rest of two miles to seek assistance directly at the park office.

They arrived around 5:45 pm, emotionally drained and worried for our dog's safety, only to be greeted with the most condescending, heartless behavior imaginable. The front desk employee was kind and trying her best to help, but she had to consult a woman in the back who was shockingly unprofessional and, frankly, racist. This woman rolled her eyes at our situation, acted visibly annoyed, and showed not a shred of compassion. Her attitude was not just unhelpful but downright cruel. My friend remained polite and calm, despite being incredibly stressed, but this employee treated them with blatant disrespect. To make matters worse, she even yelled at the front desk employee in front of them, as if their request for help was a ridiculous inconvenience.

At one point, when my friend asked if it was possible to park his car near the road to make the situation easier, she loudly snapped, "Does that LOOK like a parking lot?" — an absolutely unnecessary and rude response.

It’s bone-chilling to think someone like this is in a position where they have to interact with people who are often in vulnerable or stressful situations. We weren’t asking for much—just for someone to show a little humanity, to recognize that our dog was hurt and that we were doing our best in a difficult moment.

I cannot stress enough how unacceptable this behavior is. I’m currently in touch with legal counsel to discuss the possibility of taking further action due to the emotional distress caused by this event. No one should be treated this way, and it’s a disgrace that this park employs people who are not only incompetent but lack basic kindness and empathy.

I sincerely hope that management at Cedar Hill State Park takes this review seriously and starts training their staff not just in customer service, but in basic human decency. If you don’t care about your visitors—especially those in distress- you DO NOT belong...

Sad to give a state park 3 Stars. I have traveled to quite a few and plan to visit all in the state of Texas. I've been staying here on and off quite a bit over the past couple of months. First Park is beautiful but there has been too many bad for it not to be heard. First I was driving like everyone else leaving from the bathroom coming out of hog wallow I have a park ranger back out fast out of his campsite and almost hit me the next day they have put up signs brand new all throughout stating 5 mph I was driving just like everyone else makes me feel like it was due to the situation the day before acting like it was my fault. The next is there is thieves in the park I left my extension cord went to work for the day and come back at night to find my cord missing when I asked the park ranger about it he doesn't want to talk about it. The third I wake up to a note on my windshield from park ranger S. Cox stating that I need to pay for the night that I just stayed. I make a reservation online every time before I come to this park and so the very next day they start working on getting the gates to where they can lock them at night for the first time ever. What a coincidence I feel that they where acting like I would stay for free by leaving that note on my car instead of calling on the radio to the front office or looking at the sign that says reserved that was flipped stating the site was reserved instead act like I am somebody that would stay without paying is how that made me feel. I bring the paper to the front office ask them to respect me like I do them I get no apology only want to worry about let's look at the computer when I'm showing them my reservation on my phone and I let the office desk know about the electrical cord getting stolen of course they do not want to talk about that again. okay guys that was a lot but it needed to be said because there has been too many things happening and I personally feel that they are picking me out of everyone when I'm doing the same thing as several other people in the park. Again the park is very beautiful and never had a problem...

The Cedar Hill State Park is just southwest of Dallas and sits on Joe Pool Lake, which separates the suburb of Cedar Hill from Dallas. Considering how close the park is to developed areas, it feels surprisingly "away from it all." There is a little road noise in the parts of the park that sit alongside the made thoroughfare, Belt Line Rd. Fortunately, our space was away from it and it was pretty quite. There is quick access to shopping and services in nearby Cedar Hill (10 minute drive).

The park offers full hookups and most of the spaces are also separated by thick trees and brush, making it feel very private. Each space has a dedicated fire pit and covered picnic table, almost like a small yard.

The park had several areas closed due to flooding while we were there, but there were still areas with access to the lake and the park is big enough for some long walks. This location seems to be popular for fishing and we saw a lot of boats coming and going on most days.

In the mornings, there are lots of bunnies roaming around, and in the early evenings you can spot Texas Brown Tarantulas crossing the road. It was a little exciting to see the large spiders at first, but apparently they are pretty placid.

The park does charge a daily entrance fee on top of the RV rate, but if you have an annual Texas State Park pass, it is waived. We bought the park pass because it was a better value given the number of days we stayed...and we can use it all over Texas.

The only real downside we encountered was connectivity, which was surprising considering that the park is surrounded by populated areas. AT&T was the best, but we had trouble with Verizon (?!?) and T-Mobile. As working full-timer RV'ers, connectivity is probably more important to us than the average camper, though.

Overall, we were pleased with the park and would recommend it for someone looking for a park setting close...