I want to start off by saying I love this museum, its very important for it and places like it to be around for future generations. The train depot was very nice and the staff there were very courteous. We decided to come down from NE TN to do a Dinner Train ride for our 13th anniversary. It was around 110 per person but I felt it was a bucketlist thing and we should do it. The boarding process was well done and we boarded the Silver Lake( I cant remember). This car had the galley and 6 tables. Thats kind of when it went downhill for us. Our waiter, Gage, who seemed to be a nice young man, came up and started talking to us like he was just reading off a script. When I asked him to repeat what he said, he would just recite the whole script over. It was literally three beverages Sweet Tea, Unsweet Tea, and Arnold Palmer. We then managed to give him our drink orders, wife got an unsweet tea and I got a unsweetened arnold palmer. He didnt engage in any small talk either initially or later in the evening. In fact, he barely spoke to us at all except to refill our drinks which was another amusing part of the experience because every time he would come to refill my drink he would have a different pitcher/drink in his hand, first refill he gave me just unsweetened tea, then next time he came around I got sweet tea, then it was just lemonade (I asked him for that one) and this roulette of drinks continued all dinner long. The food was ok, the first course was some tomato bisque which honestly was my favorite part of the meal, the rolls were also good. The dinner itself was very small so I was still hungry afterwards. As we ate we got to see what appeared to be downtown Chattanooga, which isnt terrible but I would have liked to see some nature. Finally, we got dessert, the choices were Cheesecake with mixed berries, apple cobbler with ice cream, and something called "oreo delight with whiskey sauce." Wife got the cheesecake, I got the oreo dessert. When they came out the desserts were fine, they were small but I think most modern restaurant desserts are too much anyways. There was no "whiskey sauce" on my oreo delight which was two brownies with marshmallow fluff in the middle. Our waiter never offered us coffee, in fact he never asked us how our food was or anything. The manager also came through the car and spoke with most everyone except for us, even telling one table about another room they could go to on the way back and we never did find out what that was. Keep in mind, our car was almost empty. I thought our waiter was new but later we overheard him tell another table he had been there 3 years! I then got up and used the restroom. Now this is an old train car, and the restroom has not really been updated so it was interesting to say the least. I just would recommend using the restroom at the depot prior to leaving. When I came out I explored a bit in the car behind us and they had actual old bathroom and bunkrooms, I didnt even know if I was allowed to be in this area as nobody had told me yes or no but I figured I would take the chance. Thats when I met a blonde waitress and Im sorry I didnt catch her name. She "caught" me looking in the rooms and instead of telling me to go sit down or going on about her work she stopped what she was doing and gave me a tour of the cabins and talked to me about the interesting features of the cabin, the weird toilet being the best part. See, now THAT is what its about. I could tell she loved the history of the train and she was just wonderful. Then when I drug my wife back to the room she came back through and did it all for her again without me asking. Thats service and being a part of preserving history and sharing knowledge. She was just wonderful! Score: 1 for our waiter, 3 for Food, and 5 for the one nice waitress. 3 overall.