Accolade Fitness — Attraction in Colorado Springs

Accolade is large, has a good amount of aerobic and weightlifting equipment that's generally in good shape, and is clean. We had been members for several years.

They have a small exercise room; however, shortly after it opened (a few years ago), we used it for a bit of dance practice, and were chastised a couple times for that. Shortly after that, signs appeared indicating that the room was only to be used by approved folks (i.e. people doing group classes), even when empty. Never heard of a room like that being off-limits at a gym.

I recently received a new credit card, same # but new expiration date. The subsequent charge to my credit card by Accolade was declined; unfortunately I happened to not go to the gym that week. On my next visit, I was asked for my credit card. I gave it to the teenager staffing the desk; she said, "Oh, and there will be a $5 late fee." I asked for details; she explained that there was a four day grace period. It was, unfortunately for me, day 5. I said "no one notified me," to which she said, "we don't do that." I said, "that's BS;" and at that point, some taller guy towered over me and started berating me in an intimidating fashion. "She's just doing her job! We have 2500+ members... how are we supposed to notify everyone?"

At that point I didn't feel like arguing. Uh... a quick form email that gets automatically sent out? (It is 2015, after all.) Not to mention that perhaps a few couple dozen people might have expired cards in any given month--not 2500. Not to mention that most of the time I see a couple teenagers sitting at the desk doing pretty much nothing.

My wife went the next evening; she thought I was overreacting (and no, it's not the $5, it's the principle of how you treat customers). However, she talked to the manager on duty, who went on and on about how they're a small gym (they are not--2500+ members is a lot over the national average) and how they have a lot of deadbeats who don't come for months and don't pay. Aha: So, basically their philosophy is that because a number of customers are deadbeats, that's how they're going to treat anybody whose credit card expires and doesn't show up in time.

My wife cancelled her membership on the spot. I've...

I was excited to try out this class after speaking with her (that is, when she responded to the 1 of 3 phone calls I made to her cell phone number). Was supposed to take part in the SCHEDULED Monday morning class at 11:30 based on what she said and what Travis mentioned to me on the phone. i called before I came down to make sure the class was still on--Travis checked while I was on the phone, told me she was with a client, but yes, the class was from 11:30-12:30 so I headed down. I entered the building, and was shown by Travis where the room was-this was at around 11:20 and I could see Karyn in the corner with her client. I rambled around the room, waiting for 11:30--wellll, with a room surrounded by windows, it was NOT hard to see that I was in the room waiting for the instructor. When it got to be 11:40 with no appearance from any other customers, or even the INSTRUCTOR, I headed out the front door, and as I was leaving, I saw Karyn standing in the middle of the room, talking with someone, and basically see me leaving the room where class was supposed to be--and she did NOT bother to come and talk with me--I walked out the front door, past Travis, who looked up and I threw my hands in the air as if to say, WTF????? As of the writing of this letter, there STILL has been NO response to my cell phone calls--Tim and Travis were great with their customer relation skills--Karyn on the other hand left a little to be...

Best gym in the Garden of the Gods area. This is a very well ran and well kept gym. The employees are very friendly, well trained and remember to greet each member as they enter and exit the gym.

The weight room while small does have everything you need for a full body workout and the plate loaded machines and free weights are well maintained and modern.

The main area has plenty of cardio and cable weighted machines as well as another smaller area for squats (in a Smith machine) and free weight exercises. The machines are routinely checked by the staff and broken or unsafe equipment is quickly put out of order and fixed.

The locker rooms are small but perfectly acceptable. There are enclosed showers, plenty of lockers and a sauna in each locker room. The toilets and urinals are cleaned regularly and the staff does a wonderful job of keeping the areas nice and tidy.

They also offer free tanning, I have never taken them up on the offer but their equipment looks new and very pristine.

My only real complaints about this gym are I wish there was a dedicated deadlifting area and a larger area for bodyweight movements and stretching. I also wish they had later hours but it's a local business and that is...