Rex's Cycle Shop — Attraction in Columbia

I messaged them on a Saturday about a used 2014 Suzuki King Quad they have for sale and asked if there was anything wrong with it or that needed to be replaced before I drove 2 and a half hours to look at it. They replied on a Sunday which was nice, and said that they didn't think so but they would check. They messaged me back Monday morning and confirmed nothing was wrong with it and it was a solid ATV. Even threw in the ol " a 60 year old man had it and only rode it around the farm" line. So I called just to make sure they still had it and again was assured that nothing was wrong with it and it was a local trade in on a mower. They did hold it for me until I got there which I appreciated but when I got there and finally got to talk to someone the first thing she said to me is "now that winch doesn't work", and apparently their guy had already spent an entire day messing with it so somebody lied to me somewhere. Whatever no big deal I don't need a winch then I see a plug sticking out of one of the tires that was obviously done there, and a bolt head broken off the skid plate in the back. Along with rusted axles and an underbody covered in mud. Things you would expect on a used ATV but also things I would mention if I was selling a used ATV and someone was driving from out of town to look at it. The store looks nice inside and the girl at the front desk was very nice. The owner or whoever was working the deal with me seemed more concerned with the semi of new inventory coming in than selling me a used ATV and never once asked if I was in the market for something new. After a 2 and a half hour drive I would've still liked to been able to load something on the trailer. Instead it came home empty.

Update: In response to the owners reply, can you all show me where I declined extra pictures? Or where you even asked? Sorry but I couldn't message you back on Facebook to ask since you turned that all off on me. This is a bold faced lie, and you have no idea where I was when you did your check off list because we werent even in contact. You told me that your guy had already worked on it for a full day which I doubt he was there on a Sunday working on a winch. Don't try to make me look like an idiot. This is lie #3...

Called up there to talk to someone about a UTV some woman picked up told her what I was interested in she had no idea what I was talking about saying that not my department so I have no idea what we have in stock. I said I'll call back later well I decided to drive up there because it's only like an hour away. 2 hours there and back so I get there finally get waited on because nobody has any idea what's going on and the only one that does is busy with a customer so I wait and wait and wait then he finally gets to me and he says he doesn't have any new or used UTV's and doesn't know when he's getting any in. So I left empty handed and very disappointed in the...

If I could rate 10 stars I would want to go 11. Rex's Shop is the definition of customer service and satisfaction. Service after the sale ? When I had a problem, THEY CAME TO MY HOUSE !! (80 miles one way). I couldn't be more pleased with everything from pre-order to late changes I made that were taken care of immediately. I got e-mail answers on days they were closed. CUSTOMER SERVICE !! Thank you Tammy, Becky, Leslie, Jerry and Josh and the rest of your crew. You guys really are the best in the business. Thank...