Wow can I just say, my family and I live in Rio Rancho we've been having a rough year, we lost our home and many of our personal belongings, all because I decided I would like to continue my education to better my finances for my family, got behind on some bills and husband worked non stop, this year we finally get a break, saved up enough money to purchase a room to go swimming with our kids, so we packed our things and got here by 3pm so we can swim, we get down stairs and guess what it rains so we go back up stairs (no biggie) but then when we went to go eat, the treatment ppl gave us was disgusting, the cashiers didn't greet us, at all but yet had an attitude, the bell hop people made us use there service when we have trouble with trusting ppl, and she had an attitude with us also ... went to the pool again after rain blew over had fun ... walked out forgetting we had pool towels (my children) and the worker wasn't around but all of a sudden popped out of no where just to stop us .... my baby was freezing going upstairs ... and I had a room Towel for her but also didn't realize she had s pool towel and a man by the Elevator stopped us and said with an attitude I'll take that towel plz ... okay now if ur gonna have a pool let ppl take some kind of towel to there room ..because ppl like me who have issues with there plate and screws in there leg are painfully walking in cold floors berly walking with a baby who is dead cold .... people here are very rude and I buy rooms here regularly for swimming but since this happened and I was treated with such ugly treatment ... if I cud give a zero I would because a place can't be properly determined by just appearance, it's all about personality and how it's represented, dignity, respect, I don't know about these people but where I come from you treat people with respect no matter what aspect of who they are ... because u never know what they are living or going thru ... an you never what kind of people they can bring to a place like this ...but man I'm grateful my dad who came out here to Albuquerque for the first time (and also met him for the first time ) didn't not rent a room here because I would have lost it and had some things to say ... and I guarantee my father would have been sitting right next to me understanding and sharing the pain I felt from this place.... !!! Plz ppl do yourselves a favor and run away from this place.... if u do find urself here do not take crap from anyone ... and by that I mean stand up for urself don't let them push u around because 300$ is no picnic for Hard working ppl who work there butts off just to see a place like this... stay blessed! be safe everyone and have a great year!