Kayak Excursions - Bunche Beach — Attraction in Cape Coral

The location is beautiful and gorgeous, especially for exploring.

The reason I'm giving this business such a low rating, though, is because they nickel-and-dimed us, and the customer service was pretty subpar.

My mom and I both called for information and set up our reservation, and BOTH of us were told that if we needed to cancel or change our reservation, we'd have to pay half price of whatever we were canceling or changing. So we got there, needed ONE less kayak than we asked for, and were charged full price. The guy said we needed to give them three days notice, which is totally a contradiction to what my mom and I were both told on the phone. We had booked them only a day or two in advance, and the guy made it sound like it was no big deal to cancel (for half price).

I could understand this if their kayaks were running off the shelf, and they needed that ONE extra kayak, but we were pretty much the only people who gave them business that day, and it was off season. And I hate to play this card, but we're locals and would totally have given them more and more business if they had been cooler about the situation.

On top of all of this, the guys "working" there did almost nothing to help any us get situated in the water (some of us were newbs), and nothing about the fact that their parking ticket machine was broken, and we were worried about getting tickets.

Oh and be aware that a "half-day" is only three hours :(

Like I said, great location! Just nowhere near as good of a business as what Sanibel or Estero...

If you're looking for an unforgettable kayaking experience in Southwest Florida, look no further than this incredible kayak rental service! From start to finish, my experience was nothing short of spectacular. The staff was welcoming, and the highlight of our visit was meeting Chase. He went above and beyond to ensure that we were fully prepared for our adventure, offering detailed instructions and answering all of our questions with enthusiasm and patience. His warmth and knowledge truly made the experience special.

As for the kayaking itself – wow. The mangroves in this area are absolutely breathtaking. As we paddled through the winding waterways, we were surrounded by lush greenery and peaceful tranquility. The towering mangrove trees provided a serene canopy, making us feel as though we were in a hidden oasis. Along the way, we spotted a variety of local wildlife: playful manatees surfaced nearby, and a variety of beautiful birds flitted overhead.

Chase’s local insights helped us navigate the area with ease, and his passion for the environment was infectious. He truly knows this place like the back of his hand, and it made our adventure feel even more personalized and enriching. Whether you're a seasoned kayaker or a first-timer, this rental service will make sure you have the best experience possible....

I personally had a great time during the tour. The guide was super confident, which made us feel safe, and the views were amazing. I wasn't expecting much so I enjoyed myself. It was pricey but I'm happy to pay to have an expert navigate me through new bodies of water and the guide did make us all feel very safe. However, after seeing everyone else's reviews and retellings of their experiences online I see now that my group got the short end of the stick. Our guide was very chatty, but only gave us relevant information on mangroves and manatees for what could've been a total of 20 minutes out of the 3 hrs we spent with him. He took us to a beautiful beach, unsure of the name because he just said it was a 15 min break and disappeared until it was time to head back out. The most disappointing thing was that they told us to leave our phones behind because our guide would take pictures with his camera as we made our way through, come to find he only took 1 group photo, while I see all other groups have albums of candids and group shots of over 40 pictures. I would give anything for at least one blurry picture of me going through the mangroves. Don't let my experience deter you, looking at other reviews and other people's experience it looks like my group just...