Symphony In the Flint Hills — Attraction in Cottonwood Falls

4 tickets purchased with the understanding that there were no refunds. Due to weather damage the event was cancelled. What really irritated me is the total lack of compassion by the organizers, inability to understand anger from supporters, and complete lack of planning from the event management to have prepared for such an occurrence. The fact that it never occurred to anyone with the SIFH that an event in Kansas MIGHT be adversely affected by weather is just mind numbing.

The eventual response letter to 2019 ticket holders was "you can purchase 2020 tickets early and they'll be available July 2019." So, you took and KEPT my 2019 money for an event you did not put on but you want my money a YEAR In advance for an event that MAY NOT BE PUT ON IN 2020 DUE TO WEATHER OR SOME OTHER UNFORESEEN EVENT??? You have to be kidding me.

Also, the claim that they cannot refund ANY of the purchase for 2019 tickets was because they'd paid for the event, music, artists, performers, retail product etc... So, all of this go to waste? You spent "years planning this unique event" and because you could not put on the event, you'll just toss all of the materials, preparation, planning, music, etc... into the garbage? Might as well, because you'll find where I've tossed any future support of the Symphony in the Flint Hills...

We purchased 2 tickets to the signature event and then found out that a close family member had a stroke and that we could no longer attend. When we emailed their Operations & Donations Manager, she responded with zero compassion regarding our situation and said, "Refunds will only be issued if the entire event is cancelled due to weather."

It's one thing to have a problematic policy that does not offer refunds to people with family emergencies. It's another to give an uncaring and unsympathetic response to someone going through a family emergency. I expected more from the Symphony in the...

We went to the symphony in the flint hills a couple of times. The first two times it was very good. The last time the drive was an hour and a half which was fine. But after the concert was over it took us 3 hours to get out of the parking lot. Then it was still and hour and a half home. We got home at about 1:30. So we never went back. Then I read about the concert not being preformed last year Because of...