Hillcrest Medical — Attraction in Dallas

Dr Padilla and staff will not go beyond bare min to get the job done. The clinic hours are nice but I've had better service from actual clinics. I've been going there since July 2014. Two separate visits for two separate issues. There is no follow up after you leave the office. No phone calls to let you know lab tests are in. No returned phone calls and even though they list an email address on their website - they don't respond to emails either. I can live with all that for the added convince of the clinic hours; however, they get real pricey if/when they bill med insurance incorrectly.

They billed my labs as preventative. My PPO required medical necessity diag codes for coverage. DOS was in Sept 2014. The first week in Oct 2014 I brought my $1800.00 lab bill in and spoke with Dr Padilla. He said he would correct it and resubmit. That didn't happen.

Near the end of Oct 2014 I spoke with Michael and he said to work with their biller and gave me her ph#. First week in Nov I spoke with their biller and she referred me back to the Dr's office. During the same time period I spoke with a Quest Diag rep and they confirmed they just need verbals to make the changes necessary to rebill my insurance - and it could be done over the phone. At my request she called the Dr while I was on the phone. We had a nice little three way while she spoke to Michael. He said he would get her the new codes by end of week. That didn't happen.

By the end of Nov, still no changes so I sent everything to my insurance company along with lab results and previous diag records to show med necessity. Thirty days later, the APPEALS board say they can't change the diag codes, only my doctor can do that so now it's back to Dr Padilla and staff. It's now the end of December 2014. I called at the beginning of the week. First thing I was told, this time by Glinda was that they are very busy with the flu season. I contend that if it was corrected in early Oct when the good doctor said it would be, they wouldn't have to be bothered with it during their busy season. Glinda said she would check with Michael and call me back by Friday. It's Friday and still no call back. I left another voice mail asking for follow up but at this point I would be more surprised if they actually did call back. I have one more billing cycle before my bill goes into collections. Perhaps if I offer to sit down and go through their medical coding book with them, I can get them to finally...

I typed in "urgent care that accepts Tri-care, Dallas" and Hillcrest popped up first. I was in terrible pain, and was prepared to receive the usual sub-par, emotionless, and judgmental treatment most urgent care clinics offer. What I got was an absoulutely lovely surprise that changed my mind towards care clinics forever. As soon as I walked into the establishment, I was nervous because 4 people were ahead of me. After meeting a lovely Nurse at reception and a quick fill out of paper work, I was called back in no less than 10 minutes, to my absolute shock. The Nurse, whose name is MICHELLE, was not only kind and sweet, but professional and courteous as well. When the doctor talked to me, I was so relieved, because I am a retired disabled veteran USAF, and there are alot of stereotypes about us being "pill heads" and "crazy", but he treated me with absolute sincerity and care that I simply did not expect. The whole process, from check in, to Michelle x-ray'ing me, to diagnosis and out the door was about 30 minutes in total, but not in a rushed, hurry up, out the door kind of way. Dr. Padilla is professional, honest, thorough and genuinely kind. he diagnosed me, showed me my x-rays and explained them to me, and gave me the re-assurance that I needed from him in knowing I was going to be fine. I WILL NOT got to another clinic if I'm in Dallas ever, Dr. Padilla is essentially my primary care doctor as of now. 5 of 5 stars, 100% fantastic operation. ATTENTION ALL VETERANS!!!! THEY TAKE TRI-CARE AND ARE TROOP FRIENDLY!!! GO TO THIS PLACE! you won't be...

I’ve been seeing Dr. Padilla on and off since 2014. He’s a fantastic doctor with a great bedside manner in my opinions. It’s why I’ve recommended him to others and I continue coming to him. In my last recent visits within the last couple of months, I’ve noticed that his front office staff is lacking and lacking in just about everything. Customer service is the lowest I’ve seen for a medical staff. Michael has always been so efficient and helpful. But I’ve had to deal with the new blonde girl and I’ve yet to receive a positive interaction. I reached out via email over a week and half ago and was faced with Alexa’s lack of courtesy and timeliness. All I needed was to do a follow up visit with the doctor and I faced a ton of random questions from her when all she had to do was check my chart and quit wasting both of our times. But instead she’s gone MIA and has stopped responding since 6/14. I’ve tried calling and leaving messages for a call back and for a refill in RX and have heard nothing back. It’s truly unfortunate that a doctor is losing out on many patients because of how they avoid getting back to patients in a prompt manner. Wait times here are ridiculous also. It doesn’t matter if you are a walk in or have an appointment. I’ve waited for over an hour on days I actually bother making and appointment. I’ve waited about 30 minutes as a walk in with no appointments. It makes no sense. All in all, the back office staff and the doctor are great when you can actually get help and be seen by them. The front office staff definitely needs a...