The place itself is clean and staff is very friendly. The play area looked super fun and my son, who just turned 4, could hardly wait to get through the line to go play in the big ball area. They issue wrist bands and name tags, which I think is great. I have 0 complaints about the building or staff. The reason for my 3 out of 5 stars is because the ball area gets real dangerous, real fast and parents aren’t enforcing the positive play rules with their children. There were a few parents up and actively watching their kids but the majority where sitting in the benched area, slumped over with their faces in their phones, completely oblivious. Some of the bigger kids where playing rough, pushing, shoving and throwing balls at other kid’s heads. It got so loud in there- a group of girls where screaming at the top of their lungs. I wouldn’t recommend this place to parents with highly sensitive children. I had my 9 month old son with me and at one point, there were big kids playing in the 0-3 age area. I watched the staff try their best to gently control bad behavior. That stopped the kids for a moment then they were back at it. I had to raise my voice twice while I was there. Once, when a group of 5 girls were pushing each other in the ball area and falling on top of other kids. The second, when my son, who was playing in the ball area, was trampled by a stampede of children running out of one of the party rooms. They had knocked him down and were starting to step on him to get to the slides. I had to get loud and get in there to grab him out. It was insane. The only recommendation I have for the staff is to maybe implement a 3 strike system, where the kids are given a time out when they break the rules. Once- a 5 minute time out, twice- a 10 min, third time- you’re gone with no refund. Parents aren’t watching their kids but there’s got to be some way to enforce the rules so that it’s a safe place for all kids to play. I might wait until my son gets a little older before I bring him back.