The Secret Garden – Wedding Venue — Attraction in Enterprise

Where to begin with this HORRIFIC experience… Initially, Erin was great. She was super friendly, eager to return phone calls, emails, and texts. Then, once she got her non refundable deposit and we booked our date, things started to go downhill. She became too busy (probably trying to book additional clients) to return calls, texts, and emails and always played the “oh you must have called the phone we all share so everyone probably thought someone else talked to you” card. Somehow, we were able to get all of our details squared away and as we got within 2 months of our wedding date, the communications from the venue (Erin and all of her assistants) pretty much ceased. At one point, we were starting to worry that she was going to ignore us and not even do the wedding we had paid for. Thankfully, her photographer, Melissa (who is by far the best person associated with this venue – but Erin is now trying to up-sell everyone to a different photographer) was able to jump in and really settle my wife and I down and make sure we got everything situated. We spent an additional $400 or so for some custom things we wanted done. On wedding day, none of those things we paid extra for were done. At all. The wedding party was forced to walk through mud during the ceremony (ruining the girls’ shoes) when going around the mud would have been no issue whatsoever. When this was brought up to Erin, she gave extremely unprofessional attitude to my wife’s mother and told her to “just deal with it.” The DJ screwed up the music throughout the entire ceremony and reception, despite being given SPECIFIC instructions not even a week prior. And to top it all off, Erin instructed the girls in the wedding party that the bridal lounge would be a safe secure place for them to put their bags and wallets. However, while everyone was in the reception, an employee was caught in the bridal lounge for no reason, and then a short time later, it was discovered that all the girls had been robbed. They lost money, credit cards, one girl lost her ID and almost couldn’t fly home the next morning. When Erin “called the police” she claimed that the police weren’t allowed to show up. However, after doing some digging, I discovered that not only did she not call the police (she called a friend), but the police told us that they absolutely would have shown up to assist. For over 6 months we have attempted to get a resolution to all of this. They referred us to their lawyer who is just as useless as the venue is. Finally we were able to reach a settlement to give us our money back for what we paid for that they just decided not to do. And since they made us wait so long to get their insurance information, we can’t even file a claim because it’s been too long. I fully believe they did this on purpose to avoid any backlash for her “wonderful venue.” If you’re still reading this and wondering if this is the place for you… I hope you read this as a warning. The good things I can say: the food was great, the venue is beautiful looking and if they got someone who was much better organized and knew how to really run a business it could be a great venue. My final thought: Be warned and stay on top of Erin if...

My husband and I were married here last month. I can say with certainty that it was the best day of our lives because of the kindness and professionalism the staff showed us not only that night but throughout the entire wedding process.

The venue itself is absolutely gorgeous with its outdoor and indoor settings. We were married outdoors in an adorable grove surrounded by lush trees and a beautiful fountain. We originally planned to have our reception outdoors as well, but the wind was too strong, so we opted to move it indoors. While we were forced into the decision by the weather, the team at the Secret Garden turned the indoor area into the perfect place to have our reception on incredibly short notice.

We cannot speak highly enough of the two wedding coordinators, Cheryl and Kari. We worked closely with Kari throughout the whole planning process, and she took what little information we gave her - colors, general theme, and floral preferences - and created a perfect wedding for us. Both Kari and Cheryl were incredibly accessible throughout the whole process and would answer our questions quickly. Plus, both Kari and Cheryl were very attentive to my husband and I the entire night of - anything we needed, any concern we had, was immediately addressed personally by one of them. A lot of people say that wedding planning is one of the most stressful things you can do, but with Kari and Cheryl the entire process was stress-free.

Their in house chef, Shy, made one of if not the best wedding meal we and our guests have ever had. We chose the chimichurri pork and bruschetta chicken for our entrees, and both were big hits. Kelli, their in house baker, made a delectable 4-tier wedding cake. We chose carrot cake with cream cheese frosting as our bottom tier, raspberry vanilla as our third tier, peanut butter cup as our 3rd tier, and smores as our 4th tier. All four tiers were fantastic, especially the carrot cake - both my husband and I firmly believe it's the best carrot cake we've had.

All of the services and features that were included - the food and cake, the open bar, decor, DJ, photographer - were amazing, but were brought to a new level with the staff at the Secret Garden. Everything was truly perfect, and we would without hesitation recommend the Secret Garden to any couple who is looking for a local Las Vegas wedding venue where you will be treated like royalty...

We approached A Secret Garden as our number one pick for our wedding. The venue was gorgeous, and we loved that both the ceremony and reception could be held outside. As two rock climbers, this is important to us.

Our first meeting was a tour with Erin. While talking to her, she told us that they would put a soft hold on our date so that if someone called we would have 48 hours to decide if we wanted to pay the deposit. We went ahead and did this, and about a month and a half later, a Friday afternoon, received a call and a text message letting us know that someone was interested in our date, 22 months in advance. I promptly responded, and did not hear back for 18 hours. When I did, I let them know that I'd like some information on pricing and we could also come down that afternoon to put our down deposit on the venue, making it about 24 hours after receiving notice. I was told by Cheryl that no one would be available until Wednesday afternoon, and to come down then with the deposit. I had no issues with that and agreed.

When I went down Wednesday afternoon, I learned that Saturday night, the other couple had put their deposit in after I was told that no one would be available until Wednesday. My fiancée was more than upset, but after talking with Cheryl, I was willing to give them another chance, and an opportunity to make things right with my fiancée. Cheryl told me that there would be a discount, and that she would have to wait until we met later to discuss numbers. We scheduled a meeting for a week and a half later.

When we arrived, there was no apology, no mention of a discount, and their attitude was like nothing bad had at all happened. When the fact that they had screwed up was brought up in the conversation, they tried to deny that a 48h soft hold was verbally agreed upon. They tried to dispute the time line of events that I had in my text messages, and they tried to tell me that providing my guests with champagne when they enter the venue was all that they could do to right the wrong.

Needless to say, my fiancée and I were not impressed, and I felt like they did not care about our wedding with them. If they could not get step #1 right, setting a date, what were they going to mess up during the next 22 months we would be working with them? I will never recommend A Secret Garden to anyone. Their lack of professionalism was astounding and...