I am extremely sad to write this review. I’ve been going to Charles Studio for a long time for haircuts, styling, and eyebrows threading. The experience has always been excellent. The staff is professional and at the top of their game. Yesterday, I was running with the planning for my sons’ bday and I forgot about my appointment. When contacted by the salon 15 minutes into the appointment I dropped what I was doing and headed there but due to traffic it took me 10 minutes to arrive. I arrived to a very angry owner who scolded me for being late like if she was talking to a five year old. I was apologetic and agreed this was my own fault and I was happy yo pay the late fee. She told me they could no longer do my coloring since I was this late. I pleaded to get it done because It was my sons bday this weekend but she just charged me and dismissed my request. Cancelling the appointment because of my lateness is something I can understand. But the way she embarrassed me in front of everyone is unacceptable, especially given the fact that Ive been a customer for years and this was the first time this happened. And the fact that when they have cancelled on me last minute or even asked me to dry my own hair (yes, at the salon!) because the staff that was supposed to help me wasn’t feeling well I said absolutely nothing and loved on with a smile. I’ve always tipped above 20% and have a great deal of respect for everyone who has take care of me. Immediately after I left the salon she scheduled my next appointments, as if expecting I would come back after that. I called immediately to cancel. I have found another establishment a to help me with all my needs half a mile away. As a small business, despite being one of the best salons around, they shouldn’t lose sight that it’s the customers, specially the long standing ones, that keep them in business. No one should be addressed this way. No matter the...
Read moreCharles is a Master of his craft. You can not wish for a better hair stylist. He creates an easy care haircut, and he knows some tricks to make a perfect look to the different shaped faces.
If you have thin or dry hair, sensitivity to chemicals, there is no better coloring expert than Jeanine - she's able to create most natural look, gets the color right each time.
The girl who washed my hair was well trained. I asked her to use natural products and she did. She also consulted me on how different products affect your skin and hair. And she gives such a pleasurable relaxing head massage! I would return to this place just to receive a hair wash and massage, if they'd provide that (I should call and ask).
The place is fancy, spacious and nice. You will pay little more than in the other places in the same neighborhood, but at "Charles Studio" you do not take a risk to be ...
Read moreIt has been a very long time that I can honestly say..."I LOVE LOVE LOVE MY HAIRCUT." I was visiting my cousin from California and desperately needed a redo on my last haircut. My cousin referred to me to KATE. Kate did wonders to my hair. She gave my hair lots of body and shape with beautiful layers, which also framed my face beautifully. She exceeded my expectations. My straight fine Asian hair has been so dull and lifeless and all I have been doing to my hair daily is to up in a ponytail and that didn't every satisfy me. So ecstatic that it is no longer the case. I love the way that I can just wash and dry my hair daily with not much fuss. THANK YOU KATE! You got me. :)
I'll definitely see Kate for a haircut whenever...
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