Miami Watersports Complex

Unprofessional Operation. The facility could be a lot of fun, although the website has a bit of typical over hype, but I would not recommend going to this place unless you are very local to it. We planned a day while in FL to spend at this facility and booked both a cable lesson and boat lesson for the same day on their website well ahead of time. Both were cancelled within about an hour of the start time of each. We had an hour drive so the first happened while we were in route to the place via text message only, and the second while we were there making the “best of it” while waiting as there were a couple of hours between the appointment times. Both cited breakdowns (in both the beginner cable and the basically new 200K boat) AND lack of instructor availability as the problems. I spoke with multiple people who gave conflicting stories that just didn’t add up in multiple ways. We were also there on site for a several hours and the observations didn’t support the stories either. I generally will give people the benefit of the doubt but based on all of this added together I formed the opinion that since it was slow day and no one else had signed up the activities they used the above-mentioned reasons to cancel our appointments on short notice. Very unprofessional in my opinion. Although refunds were given, we basically wasted the day because of this. The only thing they had open was the advanced cable with no instructor. The line seemed long to me, 20-25 minutes between runs, but apparently it was indeed a slow day because others said the line is usually much longer. Problem was that unless you were proficient at cable boarding it was not a good environment. I observed beginner after beginner basically face planting off the starting platform and then having to get at the back of the line to try again. In addition, the teens and pre-teens who were obviously regulars were very foul mouthed and were being allowed to cut in line by the staff. In summary, if you are beginner and/or want lessons and you go on a slow day you are risking them cancelling on you last minute and them not being fully open. If you go on the weekend when presumably they are busy, there are likely to be very long lines. And regardless you will have to deal with a staff that has bad attitudes. And apparently it is located in a high crime area as evidence by other reviews and the fact they have a sign out saying cars regularly are broken in to so don’t leave valuables there. Hopefully this helps others avoid the disappointment we experienced. There are plenty of things to do in FL other than have your time wasted at this place.