I was so looking forward to taking a private archery lesson for my birthday on Tuesday Aug.17th that my boyfriend had setup for us. However, things went super left when we tried to follow the Living Social fine print that stated to call the establishment and setup a reservation!!! My bf spoke to a man by the name of Rick, who cut him off at every attempt of a question (he literally could not get a word in), with "first come first serve". After finally getting a few words in and inquiring about Tuesday slots, Rick interjected again with "only private lesson on Tuesdays", to which my bf responded "yes that what I purchased" then Rick mentioned that we needed to send an email. When we tried to inquire about an estimated response time to the email Rick replied "first come first serve" yet again which didn't really answer our question. When my bf stated that he was merely trying to call to redeem our Living Social voucher according to the fine print which said to call but couldn't because he was constantly be cut off by Rick, Rick began to rant on about how busy and booked they were (which I get can be stressful but should not negatively impact new customers who are following the fine print of your Living Social post.) Rick then ended his rant with "I wasn't trying to cut you off but I should have just let the phone ring". At that very moment I gasped out of shock from the blatant disrespect, and unprofessionalism - I told my bf to immediately cancel his voucher. If your so rude to new customers inquiring on how to redeem a voucher over the phone then I can only imagine how nasty this individual would be in person. Now seeing all the negative reviews about the actual experience at the location, it looks like we dodged a major bullet or a bow lol.

Update 8.15.21 Message Received from Manager SueAnn @ HT Archery: I am so sorry about what happened on the phone yesterday. We were unusually busy yesterday and short handed. Rick is an older gentleman that has not been working do to medical issues. He came into work yesterday and he should have not been answering the phone. I am so sorry for the phone call. I understand you were frustrated. It would have been nice if you would have email us and we could have resolved the issue. It is unfortunate that you did not give us a chance to make it right, but instead felt the need to write to negative reviews on yelp about your experience. We are a small business and we have been trying to do our best through the pandemic, sorry your feelings have been hurt and now you have hurt our business back with negative reviews, which we could have rectified if you would have just email us.