08/26/2021: Order placed, 30 day lead time acknowledged, 1800 paid.
Over the next couple months I made a couple calls. Each time I was told a couple more weeks.
I get an email response 11/12/2021, with an estimated delivery of "mid-December".
I email 12/15/2021, get a response of "soon". Actually true this time.
12/21/2021: Order shipped, sub and amp shipped separately a few days later.
I installed the speakers, not the sub and amp. It sounds great, to me the $750 price is appropriate for the 2 6x9s, 2 tweeters, 4 coax. Worth a 4 month wait? Absolutely not, but it's alright, stuff happens sometimes.
02/06/2022: Finally got the time to finish the install by adding the DSP and sub. I am kind of disappointed. I email about two issues.
First, the sub fitment is terrible. I was sent a passenger side subwoofer, and the power outlet panel is impossible to push in because there were no slots drilled in the sub for the panel clips. I can't even push it in to even just tape the panel on, it's not even close. So there's a hole in it with power wires showing and I can't use the power outlet (pictured, see scratch marks from where I tried to push the outlet panel in).
Second, some songs sounded great, but others pretty terrible. I was amazed at the variation. There is a boost or something at some specific frequency in the mid-bass that swamps out the rest of the song sometimes. It's very noticeable on podcasts too. The sound is like the muffled unintelligible bass that gets through the wall when you hear people talking in another room. Depending on the track, sometimes it's subtle, sometimes it's the most prominent thing you hear. I though that maybe I had gotten an amp/dsp that was tuned for a different car, especially given the subwoofer fitment problem and the long delay. I tried, but it's hard to ignore.
02/09/2022: Replacement sub shipped. I have no idea how it was so fast this time, and so slow last time. Great, right?!
Nope! A couple weeks later I install the new passenger sub, and the outlet panel STILL DOES NOT FIT. There are slots where someone attempted to drill something out, but looking at the outlet panel clips, and looking at the sub, there's no way. Again, it's not even close to fitting.
In the meantime, I have some back and forth with them, email/phone, about the issue I'm having with the sound quality. I sent them an example song where the mid-bass issue is obvious. They send me a list of 4 songs where the mid-bass issue is not obvious. Cool, they clearly didn't listen. They are hesitant to sent a USB to reflash it. Eventually it becomes apparent that they are just trying to talk me into thinking it sounds good.
March sometime: I want to know if I'm crazy, so I take it to a local shop, ask a guy there if there's actually something wrong with it. He sits in the drivers seat, listens to a few songs. Without describing to him the specific issue, he identifies the problem I'm hearing. He doesn't think anything is wrong with the install.
04/11/2022: I call again to try and get them to send a third subwoofer. Before I call, I change my mind and decide that I'm actually totally fed up, and I ask to return the whole set and get a refund. Refund denied. Apparently my 30 day refund period (????) is up, even though the sub enclosure still has electrical wires sticking out of it. The fitted sub is a key reason I purchased the kit. I'm on the phone for 45 minutes. I'm unable to convince them to give me a refund, even a partial refund. They are unable to convince me that I'm wrong, it sounds great, and that this has been the greatest customer experience of my life. They say they will send a third subwoofer. Drivers side this time, so no fitment issues with the outlet panel possible.
05/10/2022: No replacement sub has been shipped. Instead of calling yet again, I'm writing my first and last product review. I cannot recommend them, and I completely regret the $1799.00 I paid for this...
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