Summit City Farms & Winery — Attraction in Glassboro

Unpleasant Experience During Our Visit!

I’m not sure who this message will reach, as I was unable to connect with anyone on the phone and it seemed to go to a fax machine. However, I feel it’s important to share my concerns regarding the experience my group had at your establishment last night.

I visited with a group of over 30 people to celebrate our Christmas party, and unfortunately, our experience was soured by the behavior of the owners. We were scolded in a manner that was highly offensive, and it left myself and several of my guests—many of whom had never been to or heard of your establishment before—feeling disrespected. We had been excited to try your venue, as we have celebrated at another local business in previous years and wanted to give you our support.

In addition, I personally spent $60 on drinks, in which did not include the $20 tip for your bartenders, who were absolutely fantastic and made our experience enjoyable. However, this good service was overshadowed by the incredibly rude and condescending behavior from the owners. We were chastised for moving a table, which we did not know was against your policy. We did not drag the table, and no one stopped us or informed us of the rule. Yet, the owner approached us in an unprofessional and aggressive manner, asking if we were "going to be adults" . This type of treatment was completely unacceptable.

Due to this interaction, we chose not to participate in karaoke, as no one felt comfortable after such an unpleasant exchange. Frankly, I’m deeply disappointed, as we were hoping to make this a yearly tradition, but after this experience, it’s hard to imagine returning.

I want to clarify that I’m not seeking an apology if it’s not sincere, but I do want to emphasize that no customer should ever be spoken to in such a way. This was a misunderstanding, and there was no need for the level of hostility we encountered.

Thank you for the great service provided by your bartenders, but beyond that, I’m at a loss as to how you could make this situation right. Please refrain from contacting me unless there is a genuine apology or...

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