This was our second time staying at the Jekyll Island Club Resort and it was decidedly worse than our first. Although the property is very beautiful and full of interesting history, the accommodations are severely lacking. As you can see in the pictures, the room was dirty: built up dust on the headboard, crusty stains on the chairs, a very dingy carpet. I am not sure who thinks this is an acceptable level of cleanliness for a hotel.

We also felt that the front desk service was exceptionally bad this time. When we first arrived, we went out onto the porch of our room and pulled the door closed behind us, later realizing that the door was locked with no way to unlock it from the porch--we were trapped. We called the front desk asking if they could come rescue us and were told that they would submit a maintenance ticket. Ten minutes passed, no maintenance. We called again; again were told that someone would come. Ten more minutes passed. We called again and asked if we should instead call the fire department to come and rescue us, and finally someone came to unlock the door--25 minutes after we contacted the front desk. To be clear, we were on the first floor, steps from the front desk. There was no reason someone could not have walked over sooner. We were lucky we had a phone with us to call them in the first place, or we would have been out of luck.

A later, more minor issue with the front desk was asking a simple question to the lady manning the desk and having the answer grunted at us from the back office by the manager who couldn't be bothered getting up. Quite surprising.

Many of the other staff members we met, especially in the dining room, were extremely friendly and nice, but given the experience with the front desk staff and the uncleanliness of the rooms we probably will look for accommodations elsewhere next time we visit Jekyll Island.