Had my nieces birthday there, paid $75 for the âprivate roomâ but staff was in and out of the room during the party and even was observed opening all our pizzas before our guests arrived. The staff also touched and moved personal items without asking or informing anyone that stuff had been moved. We understood that it would be a discounted price of $4 per person for the use of the toys/ exhibits, when I had a question about being charged for people who didnât even go upstairs and just came for cake, we were told that it was a $4 fee to enter the building in addition to the $75 for the room regardless of if they only went to the party room and not to play and that was not made clear and doesnât make sense since we paid for the room. I approached the old lady at the front very kindly about my question and she was immediately abrasive, rude, and argumentative. The exhibits are ok. The place is also 1/2 thrift shop with random old clothes for sale and random toys for sale which is confusing for kids when itâs next to a play area. Overall 2/10 because the room was nice but would not recommend and will not go back. The old lady who runs the front desk was so rude and to charge for entering the building when we paid for the room is crazy and to touch personal belongings is not ok!
EDIT: this is a nonprofit organization supposed to be to help people yet the owner instead of taking responsibility because she (the old lady) was seen touching our stuff and she pinned it on a different...
   Read moreThis was such a disappointment đ We were told a month membership would cost us $10 so we went in.Ten minutes later the attendant told me there was some information missing on my form,she said i had to give my credit card number,for them to deduct $10 every month for a year,i told her i did not want that so she said i had to pay another $10 or leave i decided to leave since paying another $10 was definitely not worth it,when i asked for a refund she said no.So overall i would not recomend anyone wasting any time there,it should not be called a museum,is more like a playhouse,if it was free of charge it would be ok to stop by every once in a while,but domething to pay anything for definitely not! Especially after seeing the attitude of...
   Read moreUnprofessional staff gave conflicting information and had me and my family of five walk up and down the stairs while completely ignoring what I was trying to say. While one employee sent us down to the party and was nice enough, the other was micromanaging and literally told me "I'm not talking to you I'm talking to her" after my kids where already down stairs ready to play with other kids she made us come back up and wanted us to check in then said "I was just gonna let you go without wristbands anyway if you would let me finish talking" it made no sense. Then when I asked for someone in charge she said she was but then later said "well I'm in charge today". Prices are...
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