Icon Plumbing — Attraction in Lakewood Township

I'm not going to say that their products are always without issue, but their customer service is top notch. Since we all end up with things that eventually break, this is the most important aspect to me.

I purchased all our plumbing products for the new construction of a home from icon and over the past few years every time there was an issue, they were a pleasure to deal with. Very often they would send a replacement part for free. If they couldn't help me themselves they would have the company call me directly. But whatever the issue was it was always dealt with a...

Icon has the most amazing customer service I have ever experienced! When we sat down with the extremely knowledgeable saleslady, the secretary offered us coffee and brownie bars. An hour later she comes in with salads and pastries from a local café. The saleslady was patient and very experienced. She was easy to work with and always tried to find me the best quality items for a good deal....

The worst company you can deal with. First try to place an order then try to get delivery then try to get someone on the phone when you have a problem........ Please someone open a good competitor and teach these guys and gals that customer service is important in...