Vines Mansion — Attraction in Loganville

I was brought in as a coordinator this summer for the sweetest couple. Everything started off fine with the planning process but after USPS lost their invitations and death in the family. They decided to scale back. The original contract was $7,200 for 76-100 guests. After paying $6k, we asked how this would affect them if they only decided to use the venue for ceremony and cocktail hour for a smaller count. "Corporate" got involved and suggested to use less staff and waive the final payment. They accepted. I requested a new contract. Once this came over we noticed the decor was removed and other items. They also stated reducing the guest count as approved for only 30 max. for $6k and a few hours with NO VENUE DECOR that is ridiculous to me. This was confusing to us since they basically paid in full after the credit and only wanted 34 guests. Vines replied 32 max. Again they paid $6k! Michelle was extremely rude in emails and she kept mentioning "they couldn't afford" the balance. The groom had to let her know this was offered not requested and you could see he was visibly offended. Michelle looked as though she could care less. She said this to us at least 4 times from emails to the zoom call. Even on our zoom she wouldn't even look at the camera while being addressed. Tracy started off nice and ended up acting like the couple had stolen from her or not paid her personally. She turned just as rude as Michelle. Even canceled their wedding and kept their money. The thought process they had was they were doing my clients a "favor." Which was not the case nor did they ask for the $1200 credit. They gave my client 3 options in the end ...1. sign the original contract, 2. sign and date the new contract $6k for 30 ppl 3 hrs or 3. cancel and on refunds. They emailed my clients around Noon 5/30/24 and told them to reply by 5pm which of course they work. So I replied for them 4:08pm same day. I requested option 1 and just pay the $1200. Vines changed their mind and basically said it was too late on 5/30/24 for a 6/28/24 wedding.Vines replied at 5:30pm that they canceled the wedding. They had time prior to the 5pm cutoff to get back to the clients but I believe Michelle and Tracy had already decided they didn't want my clients there. This is not the first time I've felt Vines Mansion negative energy and lack of customer service. I NEVER recommend and WOULD NEVER recommend this venue. I've worked here before and have always felt rushed, saw how they treated African American guests and vendors as if they were amateurs, certain remarks from the day of event managers and after they got in house decor pushing the generic looks on clients. I don't typically leave venue reviews but the way they treated my bride and groom and brides mother was disgusting! There are so many updated and better qualified venues in GA. If you scroll down you'll see other reviews from past unhappy clients. Believe what you read and if you book them good luck.

My response to Vines Mansion: I never refused to turn on my zoom camera. I wasn't aware this was mandatory since I had worked with both parties before. I stand by my review and my...

I recently attended an event at Vines Mansion, and I must admit that my overall experience was far from pleasant due to the rude staff and unprofessional treatment displayed throughout the event. Additionally, the rushed atmosphere and disrespectful behavior towards vendors only served to amplify the disappointment of the occasion.

From the moment I arrived, it was evident that the staff lacked the level of professionalism one would expect from an event facility. Their rushed demeanor and disorganization were immediately noticeable, leaving attendees and vendors feeling disregarded and undervalued.

The treatment of vendors was particularly concerning. Instead of fostering a collaborative and supportive environment, the staff seemed to prioritize expediency over courtesy. This not only had a negative impact on the vendors' ability to showcase their products and services effectively but also detracted from the overall ambiance of the event.

Moreover, I witnessed instances where staff members were openly rude and dismissive towards attendees and vendors alike. Such behavior is not only disrespectful but also reflects poorly on the reputation of Vines Mansion. As patrons, we expect to be treated with courtesy and respect, and unfortunately, this was not the case during my visit.

Attempts to address these issues with the event facility's management were met with minimal concern and ineffective resolutions. It was disheartening to see that our concerns were not taken seriously, further compounding the sense of disappointment and dissatisfaction with the entire experience.

As someone who values professionalism and excellent customer service, I find it disconcerting that Vines Mansion falls short in these areas. Events are meant to be enjoyable and memorable occasions, where all participants are treated with the utmost respect and courtesy.

I strongly urge Vines Mansion to reevaluate their staff training and management practices to ensure that such incidents do not recur in the future. A commitment to fostering a positive and welcoming environment for all attendees and vendors is crucial to maintaining a reputable and successful event facility.

In conclusion, my experience at Vines Mansion was regrettably marred by the rude staff, unprofessional treatment, and a rushed atmosphere that overshadowed the event's potential. Until significant improvements are made, I cannot recommend this facility to others. As patrons, we deserve an event experience that is marked by professionalism, respect, and a genuine commitment to customer satisfaction. I sincerely hope that this review serves as constructive feedback and encourages positive change within the...

PROS- We booked with the Vines about a year out from our wedding on 10.21.22. As a person that have never attended a nice wedding, Tracy was very helpful, friendly and professional to create the vision and design my hubby and I were looking for to make our day special. She also kept us in the loop when there were property management changes earlier this year as they were bought out by a business called Crystal Ballrooms. At first this seemed like a great idea since the venue was getting a "face lift" with new chairs for the reception and offered in house decor package for additional fee. Tracy and her team fully executed the vision of what my ceremony and reception hall needed to look like for our big day and I'm so thankful for that!

CONS- Unfortunately on the day of there was mishap where my MOH ordered a bucket of petals (worth almost $200) that was intended to be sprinkled on the ground for our outside ceremony but that never happened. Between the venue coordinator and our day of coordinator team neither one took accountability for this expensive bucket of petals getting WASTED and both threw each other under the bus. We were under the impression that both would work as a team. In the day of coordinator's defense, we hired the venue coordinator to do the decorating and they should've took the initiative to find out what was the purpose of the petal bucket. In addition, the decor package contract I signed was supposed to provide red carpet for the guests to walk into but that NEVER happened. I feel as if I didn't get my money's worth on this and Crystal Ballrooms definitely dropped the ball on this. Tracy said she would get back to me but I haven't heard from her and I doubt there's anything they can do to compensate for that anyways other than "sorry."

Recommendation - the dressing room downstairs for the bride and bridesmaids need to be larger especially when you have a large bridal party. I believe they had a bigger one upstairs when I first toured prior to the new venue changes. Perhaps maybe swapping the groom and bridal suite since the grooms seem...