Heritage Wine Cellars Pittsburgh — Attraction in McKeesport

I have been a customer and fan of the Pennsylvania Wineries for almost a decade now. I do not typically leave reviews, but have never experienced such an egregious interaction. Shortly after entering the store I recognized that I was not familiar with the woman at the counter, because were not greeted or offered any assistance - not that we needed it but this is abnormal. My boyfriend and I come to this location stock up our wine bar frequently, and I typically adore the interactions and experience. I don’t like to assume I am being profiled because it hurts no one but myself - but I simply cannot make sense of what happened upon reaching the counter. I shared that we would be tasting a few (as I like to mix different combinations with the almonderia). A heavy set, very short blonde haired woman quite literally barked back “you’re going to show me your id first and you can taste 3 ”Confused - it has never not been 5 tastings - at her tone but understanding I do not look 30, my boyfriend and I show our id’s. She begins to laugh..? I asked her what was so funny, genuinely confused but open to possibly hearing a joke. She says “ohhh, just thinking of a little squirrel” it was incredibly strange but most discomforting - flat out rude. I turned to my boyfriend and stated that I was no longer interested in spending the $90 we typically do spend in there as long as she is waiting on us, so we left. Whoever is reading this, please know this woman has absolutely no business working with people, especially where there is an experience to be offered. Just incredibly disappointed. If you see her, save your...

We discoved them at a wedding convention in 2019. They offered 375ml bottles that they would make custom wine lables of whatever design you provided them. We were getting married in Cape May, NJ and wanted to provide our guests a bottle and two custom glasses in a welcome bag.

Our wedding date was June 2020, so I stopped in and placed the order, paid in full, at the end of February. Our wedding was postponed until this past June 2023. I told them we would pay the increased prices, but they only charged us their "cost percentage" of the increase becuase they felt very bad for our situation. Appearently the owner's neice also had to postpone her wedding and lost money from vendors as we also did.

They were very accommodating and this is a "stand-up" business. I highly recommend...

Terrible experience I will NEVER go here again I placed a order Monday asked to have it done by Friday for a special made wine bottle for my sister birthday they gave me the wrong one when I called I was told they would give me a call back never received a call back then when I call the next day they basically brushed it off an said no boss was around thanks for ruining a gift if you want a special made wine bottle In a timely manner an actually get the right one go...