The Club at Bella Collina — Attraction in Minneola

My recent visit to Bella Collina, intended to solidify my dream venue, turned into a rollercoaster of emotions, thanks to a stark contrast in the service provided by two sales representatives.

Initially, Melanie Halusek, the Director of Sales, had been a beacon of warmth and kindness. Her enthusiasm encouraged me to consider Bella Collina as my dream venue. However, when I arrived for a scheduled tour during Melanie's lunch hour, Tatiana Thompson, an admin sales assistant, stepped in, and the experience took a disheartening turn.

From the moment Tatiana walked in, I felt judged by awkward looks and an overall lack of professionalism. The discomfort was palpable, and it seemed as though she had already made assumptions about me based on my appearance, ethnicity, or budget of 10k. The repeated comments such as "this is the price for the food minimum regardless" throughout our conversation left me feeling as though the venue was automatically deemed above my budget, creating an unwelcoming atmosphere.

What struck me the most was the fact that I drove over there for a proper tour and left without seeing the venue as well as her apparent disinterest in selling the venue. The dream venue I had envisioned quickly crumbled as Tatiana's unprofessional demeanor overshadowed the positive impression Melanie had initially made.

Had Tatiana approached the situation with a genuine interest in showcasing the venue and professional manners, I might have continued with the booking process. Unfortunately, her lack of effort and judgmental attitude left me with a heavy heart and a strong conviction that Bella Collina has a long way to go in ensuring consistent, respectful customer service.

In the future, Bella Collina may want to reevaluate its sales approach, emphasizing professionalism and inclusivity, ensuring that every potential client, regardless of appearance or budget, feels valued and welcomed. The dream venue remains a dream no more, marred by a disappointing encounter that overshadowed the positive impression initially...

UPDATE AT BOTTOM OF REVIEW Wanted to leave a review for The Cucina restaurant. I cannot locate a Google listing for them. We went a couple of nights ago and Stefan and Hannah took such good care of our party or 9, I wanted to let someone know at Bella Collina, our experience was more than amazing. Number one, we had a reservation for 6:30p and due to family issues showed up at 7:15pm. We were welcomed and treated with such professionalism, plus the food was out of this world!!! We did not have 1 dish that was short of extraordinary!!! And the servers attention and attitude topped it off with a golden seal! We are not residents of Bella Collina but we live close by. Visited the spa, which is breath taking! And now we are blown out of the water with the great service and yummy food too! Seriously thinking about purchasing a home here. Just waiting a little more because we just bought a home nearby. Wow! Wow! Wow! Called today 10/4/25 and we were told we can’t come in anymore. Very rude. We have spent over $2000 in this place in 2 visits and were about to spend another $1000. Not much for a place that has over 3M dollar homes, but, the Cucina restaurant was not full both times we have been there, and treat a customer that has been to their spa and constantly uses their facilities after being told it’s ok to come is very rude. Not like they can’t check in the system the times we have been but the lady that called didn’t even want to let me speak and was interrogating like I’m asking for free food for 7 people. Not...

Bella Collina made our wedding magical! I cannot say enough wonderful things about Bella Collina and their incredible team for making our wedding day an absolute dream! From the moment we began planning, every detail was handled with the utmost care, professionalism, and passion.

A special thank you to Melanie, the Director of Sales, whose warmth and expertise made the entire planning process seamless. She truly went above and beyond to ensure that our vision came to life and that every aspect of our special day was perfect.

And to Danilla, the Catering Manager, WOW! The food, service, and attention to detail were beyond exceptional. Our guests are still raving about the delicious cuisine and the impeccable presentation. Danilla made sure everything was flawless, and her dedication to excellence shined through in every bite.

The entire Bella Collina team created a magical atmosphere that felt like a fairytale. From the breathtaking venue to the outstanding service, we could not have asked for a more perfect wedding day. If you’re looking for a wedding venue that will exceed your wildest dreams, Bella Collina is THE place!

Thank you from the bottom of our hearts for making our wedding so...