MK Nails — Attraction in Mission Viejo

I went in today to get my gel nails removed and get a new gel set. I had two separate nail ladies taking care of me that day and the first nail lady taking care of me and getting my gel set removed was okay. The first thing that should've been a red flag to me was they just used a nail tip to peel off the original nail set which is damaging to my natural nails as opposed of doing a soak off but the service so far was okay so it didn't concern me much at that point. I told the lady that was removing my nails that I wanted gel for my new set. And then for whatever reason as soon as she finished removing my nails she left and another lady ended up doing my nails. Since the ladies were speaking to eachother in another language I assumed they probably communicated with eachother in between the switch what I wanted so I was not too concerned, I mean if you're switching tasks with someone else I feel like it's common sense to inform the other person what your client requested of you. Anywho this second lady starts working on my nails and she was just very uncommunicative. I'm a very shy person and I usually feel more comfortable when others start conversation and she just did not talk to me the entire time. She literally only spoke to me to ask about the shape and length and that's it. She was extremely rough with my hands and would passive aggressively toss and flick my hands and fingers around while she was doing my nails, again no communication. And she never once asked if the drill was burning or if she got my skin, and both of those things happened multiple times which was very uncomfortable. In between doing my nails she was also checking her phone which was also very unprofessional on top of not talking to me at all. It just made me feel like I was a nuisance during the whole thing. And to top it all off she ended up doing my nails in acrylic instead of gel like I had requested. I left the session really unhappy as my skin around my thumb had been clipped by her carelessness, I had multiple crooked nails, and the shape was absolutely off from the reference I showed her. And for a basic set it ended up being $75 pretip. I have never ever paid that much for a removal and basic set in my life. And there was absolutely no discussion about how much the nails would be at the beginning of this. Their website appears to be broken so there's no online price menu. And to add to that the front desk people keep the menus off to the side instead of right at the front where you can read and be aware of prices. I tried asking for a partial refund because I felt bad I do acknowledge that it takes time and energy to do nails and I asked for at least part of my money back and they also have a no refund policy which must be very convenient for their shady practices with hiding the menus and not specifying prices before starting a nail procedure. They kept trying to talk me into fixing the shape or redoing the set but honestly I just did not have time to do that and I was already so over it based off the way the whole ordeal went to begin with. I really would've just been happier if they gave me a partial refund, not even the full thing just part of it, but they couldn't do that for whatever shady reason. overall just the worst nail experience I've ever had, ever. I would not recommend this place to anybody. A good nail experience should include communication, discussion about prices at the beginning of the procedure, and making sure your client is comfortable with you, all of which was absolutely not happening. Don't let these people take advantage of your...

Made an appointment for 5:30pm, was not greeted after standing at the front desk for 10 min. A lady then asked what I needed only because she had to charge another customer. She then proceed to tell me I had to wait an extra fifteen minutes, it seems to me that they prioritize walk-ins over those with appointments and aren’t considerate of my appointment slot. I literally don’t understand what the point was of making an appointment in the first place... I would understand if I had to wait without an appointment. That is why I made an appointment, to avoid wasting time waiting.

UPDATE: I was finally seen at 5:58pm. I decided to wait because I know the staff at MK nails do an amazing job. I just wish they valued my time. As I value their time (I came 5 min early to my appointment). As I was sitting down and had my nails worked on my Jean, I couldn’t help but notice another young lady who was sat at a massage chair for a pedicure get up and said she needed to pay. The young lady seemed upset as she said she couldn’t wait any longer and wanted to pay for her manicure. Another woman said she was now ready for her. She clearly wasn’t ready as after the young lady left proceed to work on the lady she was already working on. She only said she was ready for her to keep her from leaving. I wasn’t the only customer having to wait. I am being transparent in my review in hope that they fix their possible over booking situation.

Kudos to Jean and Cindy! They always to do fabulous job! They are one of the reason why I’ll be coming back!

I came back after my previously mentioned experience and it was completed different! Thank you for taking my feedback into consideration. I...

I came to this salon last Saturday and the experience so GREAT! We do 10 service with all staffs here at the same time. All staffs here so nice and professional. We asked all the name Mimi, Cindy, Tracy, Hanna, Flower, Taylor, Emily….all of them are perfect. Special the store have 3 best acrylic staffs Vicky, Tracy and David. They are so so professional and make our nail look spectacular! Even the manager here is so nice too, her name is Cuc Tien and she is the sweetest person in the world. Thanks you Vicky to make us very happy at that time. We recommend for everyone want to find the best nail salon in...