Restaurant 5 star service. Anywhere outside of restaurant service zero stars. My family & I are frequent guest here. Visit the buffet almost monthly driving from Texas. I’ve always loved the seafood buffet & the employees who work there offer great customer service. The dinner buffet employees need to train the rest of the staff on customer service. I raved and begged my boyfriend to come to this place all year & was disappointed in how unfriendly the rest of the staff was outside of the restaurant . Spending hundreds of dollars at an establishment you would think top tier service & customer service would be crucial and provided. We are always greeted with friendly people at the dinner buffet but Sunday night was a night where I would change my mind about continuing to come here in the future. The ocean view from the room and views are beautiful. The seafood buffet is great. But when we visited the other staff at the other areas was a thumbs down. Basic, nonchalant attitudes like they didn’t want to be bothered or be at work. I smiled at one employee and got a blank stare back.maybe the restaurant managers need to hire the rest of the employees for the rest of the place. Smiled at a woman who was a late night attendant at one of the food places to buy chips and she didn’t even crack a smile or was warm or friendly. The room we had was absolutely Terrible like it shouldn’t have been sold. Floor was damp and room was stuffy and moldy, room on end of hall on 2nd floor, female housekeeper was Very rude & no smile no warmth nothing. Why do these people work in hospitality and they have terrible customer service to travelers who are spending hundreds at your establishment? That’s what makes us come back. I worked for Marriott hotels for over 5 years at front desk & in the sales department. I know what it means to provide top tier service. You all lacked it. Your restaurant staff needs to train everyone else in the whole place on customer service. There were 2 men Sunday night whom looked like Restuarant managers/leaders at Buffett dinner closing time and the pasta guy who made our pasta all deserve high fives even the female cashier who helped us both times we visited the buffet Sunday and Monday were very warm and friendly & hospitable. There was one man making funnel cakes lunch time Monday and he was great! But the rest of the hotel lacked everything it should. The room was the nastiest room with nasty things on the walls and mold in the shower ceiling. Just disgusting. We were too tired to complain after a 6 hour drive from Texas. Will never be back to stay at this hotel. The only thing I recommend is the seafood buffet. Please have your Buffett employees train the rest of your staff. Would be nice if there was a small grocery store or gas station close by. Beautiful location. Breath taking water views. My boyfriend played the tables and the female employee working the table was very rude and said smart remarks to him. If people are unhappy and don’t want to work in hospitality or customer service they should definitely be housekeepers instead or work back of house. This trip made me not want to come back for a while or maybe never. I have spent way too much money here for the disappointment I received here.