Silver Slipper Casino Hotel — Attraction in Waveland

Restaurant 5 star service. Anywhere outside of restaurant service zero stars. My family & I are frequent guest here. Visit the buffet almost monthly driving from Texas. I’ve always loved the seafood buffet & the employees who work there offer great customer service. The dinner buffet employees need to train the rest of the staff on customer service. I raved and begged my boyfriend to come to this place all year & was disappointed in how unfriendly the rest of the staff was outside of the restaurant . Spending hundreds of dollars at an establishment you would think top tier service & customer service would be crucial and provided. We are always greeted with friendly people at the dinner buffet but Sunday night was a night where I would change my mind about continuing to come here in the future. The ocean view from the room and views are beautiful. The seafood buffet is great. But when we visited the other staff at the other areas was a thumbs down. Basic, nonchalant attitudes like they didn’t want to be bothered or be at work. I smiled at one employee and got a blank stare back.maybe the restaurant managers need to hire the rest of the employees for the rest of the place. Smiled at a woman who was a late night attendant at one of the food places to buy chips and she didn’t even crack a smile or was warm or friendly. The room we had was absolutely Terrible like it shouldn’t have been sold. Floor was damp and room was stuffy and moldy, room on end of hall on 2nd floor, female housekeeper was Very rude & no smile no warmth nothing. Why do these people work in hospitality and they have terrible customer service to travelers who are spending hundreds at your establishment? That’s what makes us come back. I worked for Marriott hotels for over 5 years at front desk & in the sales department. I know what it means to provide top tier service. You all lacked it. Your restaurant staff needs to train everyone else in the whole place on customer service. There were 2 men Sunday night whom looked like Restuarant managers/leaders at Buffett dinner closing time and the pasta guy who made our pasta all deserve high fives even the female cashier who helped us both times we visited the buffet Sunday and Monday were very warm and friendly & hospitable. There was one man making funnel cakes lunch time Monday and he was great! But the rest of the hotel lacked everything it should. The room was the nastiest room with nasty things on the walls and mold in the shower ceiling. Just disgusting. We were too tired to complain after a 6 hour drive from Texas. Will never be back to stay at this hotel. The only thing I recommend is the seafood buffet. Please have your Buffett employees train the rest of your staff. Would be nice if there was a small grocery store or gas station close by. Beautiful location. Breath taking water views. My boyfriend played the tables and the female employee working the table was very rude and said smart remarks to him. If people are unhappy and don’t want to work in hospitality or customer service they should definitely be housekeepers instead or work back of house. This trip made me not want to come back for a while or maybe never. I have spent way too much money here for the disappointment I...

I have been coming to the silver slipper for over 8 years their buffet is garbage it's cold and pricey they serve the same things you can't enjoy your food sometimes because of the nets they plates are very dirty and sometimes they have food in your drink I seen a dead roach on their plate a long time ago oh yeah if you have high blood pressure and hemorrhoids you might want to bring your own food or eat before you leave because in every restaurant they heavy on the salt and they makes it spicy long lines even after you paid for your food you have to wait a long time to be seated one time I heard a dog barking in the buffet area it's been a long time though disgusting they need to expand the dining area the bathroom are dirty I want place blame on the workers it's the players alot of them are nasty they use the bathroom and urinate all over the toilet seats and don't clean up behind themselves and do not wash their hands and then enter in to the the restaurant okay blue bayou they do not give you enough food for the money and you have the comps but they let you get one entre per a person and the rest of the comp dollars are the vouchers are wasted sometimes their deserts are old but the brunch is good they serve the same things as well hotel rooms are nice but they lack refrigerators and microwave you have to pay for it a fee everyday while in use now you have to call the front desk to get the things you run out of you can't just ask house keeping for it oyster bar before COVID used to be good but you couldn't order anything to go that was dumb but they let you bring your leftovers home but after COVID food garbage they closed down again silver slipper casino slots don't play table I feel like it's rigged I don't win jack pots I spend alot of money over $800 a day and don't win anything I am a diamond player and I have never been hosted at all I am about to start going to another casino silver slipper is money hungry they let win who they want to win I still get the same free play and it not right how they do people people play what they have but they want to win as well they call the same people names for drawings and let the same people win they are doing the Christmas cash for one spin dumb idea i am going to start going to another casino silver slipper has its pick and choose they are not getting any more of my money palm court the food is horrible and they serve the same things everyday their menu do not change I am not interested in exploring the other areas but the place is rigged some of the workers have attitudes sometimes the drink servers don't come around alot like they suppose to sometimes you have to get someone to page a floor walker silver slipper sucks I wouldn't spend any big money because regardless how much you play you want win oh my goodness I can't leave the smoke out from the cigarettes and strong cigars if you don't have any health conditions it's on the way if you don't get sick from all the money you lose then the cigarettes and cigar smoke or the salty food will get you either way silver slipper will screw you over it's a setup just remember I have been coming over 8 years and never won a jack pot don't go to this casino pass it up I wouldn't...

Was 2 hours late being able to check in after driving 3 hours, rooms weren't ready. Then was sent with rooms keys to a floor, bell service dropped our bags in the hall because keys didn't work to open our room, had to walk back down to check in, get new keys and come to find out we were on the wrong floor, the supervisor gave us the wrong room number. We carried all our stuff down to the next floor and keys still did NOT work, had to make a third trip to the check in counter to finally get a key that worked!!!! Then requested more towels from housekeeping, they texted and said they were on their way, we left the door propped open and waited 2 hours and still no towels!!! I replied to the text and their response was housekeeping showed up and knocked and noone answered the door. I asked how did they knock when we have the door propped open for 2 hours waiting on them and the only response we got was they are on their way. Never showed up!!! Asking the housekeeping lady that was present on the floor and was told no you ha e to call and wait, refused to give us towels, so we checked out early and left.

Second visit even worse!!!! Gave them a second chance July of 2025!!!!

I recently stayed at the Silver Slipper Hotel in Bay St. Louis, Mississippi, and unfortunately, what was meant to be a relaxing getaway turned into a frustrating and disappointing experience. While the location and reputation suggested a seamless visit, the reality fell far short of expectations.

To start, our room wasn’t ready at the designated check-in time, which set an unprofessional tone right from the beginning. Delays happen, but there was little communication or urgency from staff to resolve the matter. Once we finally got into the room, there were no linens available for showers—a basic amenity you'd expect from even a budget motel, let alone a hotel attached to a casino. We made four separate requests for towels for our group of three, and all were either ignored or unfulfilled.

Adding to the frustration, we were locked out of the elevator that leads to the pool area, forcing us to walk—dripping wet—through the casino floor. If that wasn’t uncomfortable enough, staff members actually removed towels from our bodies as we passed through. This was not only humiliating, but wildly inappropriate and unnecessary.

It’s hard to overstate the discomfort and lack of hospitality we felt throughout this experience. For a hotel that charges resort-level rates and carries the weight of a casino brand, the service and management were seriously lacking. To be fair, the location has potential and the amenities on paper are attractive, but none of that matters if guests are treated as an inconvenience rather than a priority. I would caution others to think twice before booking, or to try other locations that value their guests better.

I also forgot to mention that there is no sign posted saying no outside food or beverages, and being a 3 night hotel guests, we brought our Stanley cups into the casino multiple time without any issues, except for last night when we're instructed that we had to leave or get rid...