I have driven by your nursery (to call it a nursery does not do it justice) countless times, and always wondered what was back there but never inclined to stop in!! When we needed a chunk of liner and my Mount Vernon store was closed on Sundays and I happened to be in Lake Stevens anyway, I thought why not?? (I HAD heard great things about your koi...) I arrived in mid afternoon on Fathers Day and felt like I had entered an enchanted garden. Felt like I was Alice in Alice in Wonderland. And then the skies opened up with the most torrential waterfall lol but I perservered......Lauren was AMAZING, not only super helpful and knowledgeable, but we had many laughs as well always making for a fun shopping experience. I left with a truck full of awesome, unusual, and well priced aquatic plants and a beautiful koi planter, a stunning dragon to mount on the greenhouse (GBH deterrent perhaps) and believe it or not, the Loch Ness Monster. (a lovely cement piece that is so unique). So to anyone else that has driven by wondering what's back there, don't do what I did. GO IN you won't regret it! Next time I am hitting the labyrinth!! And the koi were great, I would have left with some but wasn't ready to shuffle fish around to allow for quarantine. See you...
Read moreGreat people! We have been here several times and had countless phone calls to help with our new koi pond. Even after hours calls have been returned in a very reasonable time frame, even when they aren't even open! On a side note I have read some of the other reviews about this company and it does seem that there are poople who are extremely unhappy in life and leave reviews that are grounded in their own anger and frustration with life. I own a small business as well and see the very same thing, paging Dr Phil. Falling water gardens has great people who truly want to help, be patient and they will get you taken care of. we have purchased fish, plants and treatments for our pond and will continue to use them for all our pond needs. Rick and Ken are amazing and truely treated my wife like family, thanks guys! They have good customer service and helpful attitudes and a friendly knowledgeable staff. Keep up the good work Falling...
Read moreWhere do I even start? This place is absolutely amazing. They have a very large selection unique items that range from quirky one of a kind pieces to classic everyday items. It is a huge property and there is a lot of stuff but it’s very well organized, and doesn’t feel overwhelming at all. We went with our two young boys, and there was enough stuff to keep them entertained in between the actual shopping we needed to do. When they say they have a great selection of pond essentials, that’s the truth. This was quite a drive for us, but we chose it because we wanted to get everything we needed in one stop and we were able to do that. Rick was working with us and he was super helpful. This is our first pond and we had a lot of questions. He listened toeverything we had to say, and was not inconvenienced by any of our questions. We’ve already recommended this place to a few of our friends and will continue to do so, and we will...
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