James was rude and unaccommodating despite multiple calls explaining we were behind due to a slow tasting any traffic. We were traveling with hospitality recruiters and it left a horrible impression. They not only lost considerable revenue but also tarnished the brand. Sad mistake by someone clearly not educated on customer EQ or brand integrity. Exceptions can always be had but I guess he was more worried about clocking-out. Grout please look at your management and consider who is customer facing and...
Read moreVisiting Groth Vineyards was an unforgettable experience, and Tammy Thomas truly made it exceptional. The level of service she provided was the best I've ever received. Her deep knowledge of the company’s history and the vineyard itself was impressive, and her kindness made the entire experience even more memorable. If you're visiting Napa, I absolutely recommend doing the wine tasting at Groth – it’s an experience you won't want to...
Read moreWalked in without a reservation. Said we wanted a taste and to buy some bottles. To our pleasant surprise we were treated to a generous pour of their cab and we were able to enjoy it on the patio while we perused the bottle list. We were treated with dignity and respect unlike "Laymus" (caymus) down the road who were pretentious, rude, off puting. Great experience and we...
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